What are the responsibilities and job description for the Motel Front Desk Manager position at The Mystic Motel & High Desert Cafe - Santa Fe?
Front Desk Manager
The Mystic Santa Fe – Santa Fe, NM
Salary: $45,000 - $55,000 per year (based on experience)
Are you passionate about hospitality and creating unforgettable guest experiences? Do you have strong leadership skills and a deep understanding of what customer service really means? The Mystic Santa Fe, a 25-room boutique motel, is looking for a Front Desk Manager to lead our front-of-house operations with warmth, efficiency, and attention to detail.
About Us
The Mystic Santa Fe is a uniquely and thoughtfully designed boutique Motel/Restaurant/Wedding & Event Venue that offers guests a relaxed, welcoming atmosphere infused with the spirit of the Southwest. Our team is dedicated to providing personalized service that makes every guest feel at home.
Position Overview
The Front Desk Manager is a key leadership role responsible for overseeing daily front desk operations, managing the front desk team, and ensuring seamless guest experiences. This is a full-time, 40-hour-per-week position that requires a hands-on leader who is organized, tech-savvy, and deeply committed to customer service.
Key Responsibilities
- Guest Experience & Customer Service
- Set the standard for exceptional service and hospitality.
- Handle guest inquiries, requests, and concerns with professionalism and care.
- Utilize the Akia Communication System to engage with guests via text messaging.
- Ensure smooth check-ins, check-outs, and overall guest satisfaction.
- Spanish-speaking is a huge plus! Many of our guests and staff are bilingual, so the ability to communicate fluently in Spanish is highly preferred
Daily Operations & Administration
- Oversee the WebRezPro Property Management System (PMS) for reservations and room assignments.
- Manage cash handling, billing, and financial transactions accurately.
- Ensure the lobby and front desk areas are well-maintained and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure smooth operations.
Rate Management
- Monitor market trends and competitor pricing to adjust room rates accordingly.
- Manage Expedia and other third-party booking platforms, ensuring accurate and competitive pricing.
- Optimize occupancy and revenue by strategically adjusting pricing based on demand, seasonality, and booked Weddings & other Events.
Team Leadership & Management
- Train & supervise front desk staff, ensuring they provide outstanding service.
- Create schedules and manage team performance.
- Foster a positive and collaborative work environment.
- Collaborate with Restaurant/Bar Manager & Wedding Coordinator on a daily basis.
Technology & Efficiency
- Utilize WebRezPro PMS and Akia Communication System to streamline operations.
- Leverage technology to enhance guest experiences and optimize efficiency.
- Utilize Google Workspace – Including: Docs, Sheets, and Calendars
- Troubleshoot basic tech issues related to front desk systems.
Who You Are
- A people pleaser who loves creating memorable guest experiences.
- A natural leader who can motivate and manage a team effectively.
- A problem-solver who remains calm under pressure and finds creative solutions.
- Highly organized with strong attention to detail.
- Tech-savvy and comfortable learning new systems (experience with WebRezPro and Akia is a plus!).
- Bilingual (English/Spanish) is strongly preferred!
Requirements
- 2 years of experience in hotel front desk management (boutique or independent hotel experience preferred).
- Strong customer service background and a genuine passion for hospitality.
- Experience managing a team, including scheduling and training staff.
- Excellent communication skills, both verbal and written.
- Proficiency in hotel property management systems (WebRezPro experience a plus!).
- Experience managing Expedia and other OTA (Online Travel Agency) platforms is preferred.
- Tech-savvy with a willingness to learn new systems (Akia Communication System experience is a plus!).
- Availability for flexible scheduling, including weekends and some holidays as needed.
Fluency in Spanish is a huge plus!
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Santa Fe, NM 87507 (Required)
Ability to Relocate:
- Santa Fe, NM 87507: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000