Demo

Customer Service

The Nagler Group
Hooksett, NH Contractor
POSTED ON 1/1/2025 CLOSED ON 1/29/2025

What are the responsibilities and job description for the Customer Service position at The Nagler Group?

WE are seeking a A Customer Service Specialist to cover for a maternity leave. As a Customer Service Specialist you are responsible for assisting customers with inquiries, issues, or requests regarding a company’s products or services. Their role typically involves addressing customer complaints, processing orders, resolving problems, and ensuring overall customer satisfaction.

Here are some common duties and responsibilities of a Customer Service Specialist:

Key Responsibilities

  • Respond to customer inquiries via phone, email, live chat, or social media.
  • Offer guidance on product/service features, usage, and troubleshooting.
  • Resolve customer complaints or issues in a timely and effective manner.
  • Investigate and resolve discrepancies, orders, or service-related issues.
  • Process orders, returns, and exchanges.
  • Assist customers in navigating company websites or systems to complete transactions.
  • Stay updated on the company’s products, services, policies, and promotions.
  • Provide clear and accurate information about products, services, pricing, and availability.
  • Collect feedback and suggestions from customers to help improve products and services.
  • Communicate recurring issues or trends to management for resolution.
  • Maintain records of customer interactions and transactions.
  • Log complaints, issues, and follow-ups to ensure proper resolution.

Key Skills

  • Ability to communicate clearly, professionally, and empathetically with customers.
  • Problem-solving: Ability to quickly assess a situation, identify the issue, and find an effective solution.
  • Essential for dealing with frustrated or upset customers.
  • Handling multiple tasks, inquiries, or issues simultaneously.
  • Ensuring accurate and thorough responses to customer queries.

Qualifications

  • 3 years of consistent Call Center/Customer service experience

Send resumes in Word format to jhalsey@naglergroup.com

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