What are the responsibilities and job description for the Customer Service position at The Nagler Group?
WE are seeking a A Customer Service Specialist to cover for a maternity leave. As a Customer Service Specialist you are responsible for assisting customers with inquiries, issues, or requests regarding a company’s products or services. Their role typically involves addressing customer complaints, processing orders, resolving problems, and ensuring overall customer satisfaction.
Here are some common duties and responsibilities of a Customer Service Specialist:
Key Responsibilities
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Here are some common duties and responsibilities of a Customer Service Specialist:
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, or social media.
- Offer guidance on product/service features, usage, and troubleshooting.
- Resolve customer complaints or issues in a timely and effective manner.
- Investigate and resolve discrepancies, orders, or service-related issues.
- Process orders, returns, and exchanges.
- Assist customers in navigating company websites or systems to complete transactions.
- Stay updated on the company’s products, services, policies, and promotions.
- Provide clear and accurate information about products, services, pricing, and availability.
- Collect feedback and suggestions from customers to help improve products and services.
- Communicate recurring issues or trends to management for resolution.
- Maintain records of customer interactions and transactions.
- Log complaints, issues, and follow-ups to ensure proper resolution.
- Ability to communicate clearly, professionally, and empathetically with customers.
- Problem-solving: Ability to quickly assess a situation, identify the issue, and find an effective solution.
- Essential for dealing with frustrated or upset customers.
- Handling multiple tasks, inquiries, or issues simultaneously.
- Ensuring accurate and thorough responses to customer queries.
- 3 years of consistent Call Center/Customer service experience
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