What are the responsibilities and job description for the English/Spanish Bilingual Representative position at The Nagler Group?
The Nagler Group is looking for a highly skilled Customer Service Representative to join our team.
We offer a dynamic work environment where you can utilize your excellent communication skills to provide top-notch service to our customers.
The successful candidate will be responsible for responding to customer inquiries via phone, email, and chat, as well as providing accurate information regarding products and services.
Key Responsibilities
- Respond promptly to customer inquiries.
- Provide accurate product and service information.
- Handle outbound calling for follow-ups and customer feedback.
- Perform data entry tasks to maintain customer records.
- Cash handling transactions accurately when necessary.
- Collaborate with sales teams to ensure seamless service delivery.
Requirements
- Previous experience in a call center or customer service environment.
- Strong computer skills with proficiency in data entry and CRM systems.
- Excellent verbal communication skills in English.
- Ability to work collaboratively within a team setting.
- Familiarity with cash handling procedures is an advantage.
- Demonstrated ability to maintain composure under pressure.
- Strong attention to detail and organizational skills.
