Account Executive (Communications/PR Manager)

About The Narrative Project:

The Narrative Project is Connecticut’s only anti-racist communications agency, focused on equity, oriented to justice, and dedicated to providing high-quality public relations and full-service communications for mission-driven organizations. Through collaborative communications consulting, The Narrative Project helps emerging and established mission-driven organizations reach their diverse publics, build their image, further their mission, and achieve their goals.

We don’t have clients at The Narrative Project. We have partners.

Traditional consulting relationships are far too transactional. As a work-for-hire relationship, they don’t require the consultant to be mission-aligned or values-based; they don’t necessitate developing a true relationship between the client and consultant; and they lend themselves to the mistreatment of the consultant or a lack of work/life balance resulting in burnout. We seek to change this.

At The Narrative Project, we’re zealots for the missions we serve. We call the organizations we support Partners, not clients​​, because 1) we work exclusively with mission-aligned organizations, 2) we take a collaborative approach to communications management, and 3) we expect our partners to adhere to our core values of community care when working with our team.

Job Description:

Our Account Executives are the lifeblood of our work. The right candidate will bring a combination of expertise in communications, a passion for social justice, the ability to implement The Narrative Project’s anti-racist and collaborative approach to public relations, and an interest in working in a startup environment to our team.

As an Account Executive, you may serve as the primary point of contact for up to seven accounts, lending your consulting expertise to establish, guide, and make progress toward the visionary goals of our partners. You may also serve as a secondary contact for other accounts. Your core responsibilities will include developing and implementing communications plans and social media campaigns for partners, (ranging from shorter month-long campaigns to longer multi-year projects); anticipating, managing, and prioritizing partner needs; and utilizing earned, owned, paid, and social media to create innovative content that helps our partners tell their stories and magnify their impact. Account Executives ensure that TNP is a value add, adding capacity to make the work easier for our partners.

Successful Account Executives imbed themselves within the team cultures of our partners. They bring a constant stream of industry insight and recommendations to the table, all the while delivering on tactics. They work collaboratively with partners to ensure a “nothing about you without you” approach to consulting. Account Executives get the work done by leading and delegating tasks to a 4-person work stream, composed of other Account Executives and a social lead who manages social media and graphic design. They may also collaborate with other team members on website development, photography, videography, and content production. They ensure that TNP is accurately measuring, tracking, and reporting on progress made towards goals to project partners (externally), and to TNP senior leadership (internally). Account Executives are responsible for partner satisfaction and collaborate with talent from across the company to deliver our full menu of services.

Account Executives are discretionary thinkers with exceptional people skills, a proven track record of effective people management, and a desire and capacity to learn. They lend their industry insight to our startup culture by embracing change as a constant and supporting company growth by working with senior leadership to identify and act on room for improvement. They represent the best interests of TNP in staff meetings and are a respected company ambassador in external meetings. They are leaders who can take direction and are willing to shift, adapt, and follow through. To be successful in this role, you must possess a commitment to continuous improvement, an ability to receive coaching and feedback, and a dedication to creativity in the pursuit of justice and equity.

Key Responsibilities:

Responsibilities will vary according to the accounts but may include a combination of:

• Project management & task delegation
• Setting and meeting strategic deadlines
• Managing a high level of partner satisfaction by utilizing the values of customer service
• Serving as the primary point of contact for up to seven partners, and secondary contact for other accounts, deeply understanding and managing the unique needs of each project partner in your portfolio
• Working with partner organizations to solve problems, identify opportunities, and implement strategies/tactics
• Mitigating and managing crisis
• Managing media and press relationships on behalf of your portfolio of partners
• Developing partner-focused public relations/communications campaigns
• Contributing to daily meetings, liaising, and updating project partners on opportunities to improve partner work
• Working with the entire team to provide partner updates and collaborate on opportunities for innovation
• Keeping abreast of current public relations trends and tools
• Developing news angles, stories, and pitches to further the missions of the organizations we work with
• Fulfilling the key performance indicators of the partners in your portfolio
• Planning strategies for social media channels across platforms: Instagram, Facebook, Twitter, LinkedIn, etc.
• Performing other duties as assigned

Key Skills:

• Excellent communication: verbal and written
• Impressive emotional intelligence: cultural competency and interpersonal expertise
• A passion for the media: paid, owned, earned, and social media
• Flair for creativity: graphic design, strategic thinking, and innovation
• Strong copywriting skills and marketing expertise
• Socially aware and relationally savvy
• Good industry knowledge and experience in building influential networks
• Outstanding organizational skills with an ability to manage multiple projects and delegated tasks
• Ability to operate with a no-ego mindset
• Dedication to dismantling harmful narratives surrounding race, ethnicity, privilege, and power
• Anti-racist, justice-oriented, and committed to equality through equity
• Commitment to the mission of leveraging high-quality communications to support and strengthen the work of mission-driven organizations
• Self-starting propensity to take initiative and thrive within a fast-paced, dynamic environment
• Ability to work collaboratively and independently
• Familiarity with Adobe, Final Cut, Google Suite, Microsoft, Mailchimp (email marketing), and web management software
• Ability to adapt and switch between brand voices representing a wide variety of brands

Qualifications:

• Minimum of six years of relevant experience leading communications campaigns for nonprofit or public interest advocacy clients involving media relations, or demonstrated equivalent expertise from related sectors such as non-profit, community government, agency or philanthropy. Recent agency background is preferred.
• Relevant college experience in communications, public relations, journalism or marketing and 3-5 years of work experience, or some combination of experience and education.

Benefits:

• Health, Dental, and Vision insurance stipend
• Paid and coordinated time off
• Compressed work week
• Hybrid remote work schedule
• Commuter stipend
• 401(k) matching

Status:

Full-time, exempt

To Apply:

All interested parties should upload a resume and cover letter explaining their interest in mission-driven change communications and how they adopt the ideals of antiracism in their professional practice and personal routine. Please include your social media handles, LinkedIn account if applicable, and writing samples.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Writing Skills: 6 years (Required)
• Communication skills: 6 years (Required)

Ability to Relocate:

• New Haven, CT 06510: Relocate before starting work (Required)

Work Location: Hybrid remote in New Haven, CT 06510

Salary : $60,000 - $75,000