What are the responsibilities and job description for the Beverage Server position at The Nash Casino?
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions as we prepare to open our doors in early 2025. This is your chance to get in on the ground floor and be one of the first to join our dynamic team! The estimated start date for the position will be January/ February 2025.
JOB SUMMARY: The Beverage Server enhances the guest experience by providing premiere guest service in a timely and friendly manner. The Beverage Server initiates conversations with guests, anticipates guest’s needs and seeks opportunity to build relationships and create a memorable interaction. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards
JOB RESPONSIBILITIES:
- Efficiently and accurately takes and delivers beverage orders in a timely and friendly manner.
- Handles cash and credit transactions associated with beverage sales, accurately and efficiently.
- Provides appropriate change to guests.
- Proactively seeks guest opportunities and anticipates guest’s needs to create “magical moments”.
- Interacts with guests in a friendly manner while taking orders, to include up-selling.
- Maintains assigned areas by keeping them clean and free of debris throughout the shift.
- Is diligent in tracking gaming guests while they move about the gaming floor to ensure accuracy of beverage delivery and an exceptional service experience.
- Maintain knowledge and terminology of beer, wine, spirits, and non- alcoholic beverages.
- Be familiar with domestic and imported beers, different types of wine, brand name spirits and garnishments.
- Working knowledge of designated glassware, ingredients, and preparation of each drink.
- Maintain product inventory and supplies including garnishes, glassware, ice, and miscellaneous service well supplies throughout shift.
- Ensure the service area is properly set up at the beginning of the shift and close the service area at the end of the shift in accordance with Company standards.
- Ensure receipt of accurate payments, balance cash drawer during shift, and maintain security and accuracy of bank.
- Maintain regular attendance at scheduled shift and staff meetings.
- Cocktail, bus, and service guests through the shift ensuring a visually appealing environment.
- Consistently uses all beverage and bar equipment, cleaning, and sanitizing products in accordance with all SDS sheets and departmental standards.
- To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintain regular attendance at scheduled shift and staff meetings.
- Maintain professionalism and a friendly and approachable demeanor throughout the workday.
- Assist with training/mentoring of new Team Members as requested.
- Maintain all appearance standards in accordance with established uniform and appearance guidelines.
- Inform manager on duty of any irregularities and unusual situations when they occur.
- Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Ability to work independently with little to no supervision or as part of a team.
- Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
- High school diploma or general equivalency diploma (GED) preferred.
- Must be 21 years of age or older.
- Must pass all required pre-screening and background checks.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-
- workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a bar; to include ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions.
- Must be able to work in an environment where smoking is permitted, and it can be loud guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
- Must be able to complete and pass all alcohol awareness and training and obtain certificates, and all other food alcohol & food safety training as required by The Nash.
- Must possess the manual dexterity to operate the following equipment:
- Point of sale, glasswasher, mixing utensils, to operate the liquor dispensing system and other bar related equipment.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
