What are the responsibilities and job description for the Count Team Assistant Manager position at The Nash Casino?
JOB SUMMARY: The Count Assistant Manager is responsible for overseeing the Money Room’s daily operations, ensuring the integrity of the count and compliance with all regulations.
SCOPE: The Count Assistant Manager will work alongside the Count Manager and perform administrative functions such as scheduling, hiring, and disciplinary issues while managing the team. Committed to our culture, and actively supports all BIG Service initiatives.
JOB RESPONSIBILITIES:
- Consistently communicates operational information with the Count Manager or above, other departmental staff, supervisors, and managers.
- Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
- Observes and reports on the performance of the Count Team to the Count Manager or above.
- Complies with all internal control policies and Lottery Commission regulations.
- Verifies the accuracy of all Money Room equipment and ensures all necessary materials are in place.
- Determines the order the cash drop boxes, and voucher cassettes will be opened and counted.
- Responsible for obtaining the access card and the keys of the corresponding count area.
- Authorizes all entries and exits to the Money Room upon Surveillance confirmation.
- Controls and oversee the transportation of all money and paperwork within the Money Room.
- Oversee all emergency related procedures and implements if needed.
- Prepares and signs any incident or discrepancy report related to the count or collection.
- Check all Money Room paperwork for accuracy and signs upon confirmation.
- Reports any equipment malfunctions for further maintenance, while continuing to assist guests in the event of a minor malfunction of a terminal.
- Authorizes the transfer of cash to the safe area.
- Has a thorough knowledge of all Money Room equipment and operations and trains Count Team Attendants as directed by the Count Manager or above.
- Responsible and accountable for all keys issued while on duty.
- Assists the Count Manager or above upon request with scheduling and observing and reports any non-compliance with department and company standards and/or policies and procedures.
- In the absence of the Count Manager or above, follow the schedule to ensure meal period and other breaks are completed.
- Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset.
- Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- Ensure work activities are completed accurately, efficiently, and in a timely manner.
- Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintains regular attendance at scheduled shifts and staff meetings.
- Maintains professionalism and a friendly and approachable demeanor throughout the workday.
- Assists with training/mentoring of new Team Members as requested.
- Maintains all appearance standards in accordance with established uniform and appearance guidelines.
- Informs the manager on duty of any irregularities and unusual situations when they occur.
- Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Works independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
KEY SUCCESS INDICATORS: Must possess a high degree of self-motivation and attention to detail. Consistently comply with all department and regulatory policies and procedures to ensure the proper protection of company assets.
OTHER DUTIES: The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time to include special projects.
EDUCATION AND EXPERIENCE:
- Two years of previous experience working in high volume, fast-paced Money Room environment preferred.
- High school diploma or general equivalency diploma (GED) preferred.
- Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
- Must be 21 years of age or older.
- Must pass all prescreening and background checks.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and
mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The content of this job description does not restrict management’s right to assign or reassign
duties and responsibilities to this position at any time.
The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.
The Nash Casino reserves the right to make changes to the job description whenever necessary.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
