What are the responsibilities and job description for the Steakhouse Host position at The Nash Casino?
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions as we prepare to open our doors in early 2025. This is your chance to get in on the ground floor and be one of the first to join our dynamic team! The estimated start date for the position will be in January/ February 2025.
JOB SUMMARY: The Steakhouse Hostess consistently provides a positive first impression of the outlet’s friendliness, excellent service, and high standards. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.
JOB RESPONSIBILITIES:
JOB SUMMARY: The Steakhouse Hostess consistently provides a positive first impression of the outlet’s friendliness, excellent service, and high standards. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.
JOB RESPONSIBILITIES:
- Greets each guest in accordance with sequence of service standards and offers their name and assistance upon the guest’s arrival.
- Engages all guests with a consistently friendly and upbeat personality and strives to establish rapport with all Steakhouse patrons.
- Works collaboratively with all room staff to ensure an exceptional guest experience and the proper flow of the dining room and bar.
- Immediately reports any excessive delay in the seating of guests or potential guest opportunities to the room manager.
- Effectively utilizes all reservation tools, accurately records reservations and cancellations, and updates the room manager of expected reservation counts before and throughout the shift.
- Answers all incoming telephone calls in a timely and friendly manner and provides the appropriate service requested by the guest.
- Is knowledgeable of all menus, promotions, specials, and entertainment offerings and can respond to guest inquiries effectively.
- Consistently monitors both the reservation and waiting list and informs guests of their expected seating time.
- Enters guests’ names into the computer system, shows guests to their table, and introduces the serving staff.
- Demonstrates the ability to carry out natural conversation with guests without sounding scripted or intrusive.
- Tends to special guest needs and requests in a friendly and professional manner and seeks the room manager’s assistance as necessary.
- Consistently bids all departing guests a fond farewell and invites them back.
- Demonstrates skills in guest recovery and requests assistance from management staff as needed.
- Utilizes all opening and closing checklists effectively and carries out all duties in accordance with room standards.
- Maintains regular attendance at scheduled shift and staff meetings.
- Consistently uses all bar and restaurant equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards.
- To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintain regular attendance at scheduled shift and staff meetings.
- Maintain professionalism and a friendly and approachable demeanor throughout the workday.
- Assist with training/mentoring of new team members as requested.
- Maintain all appearance standards in accordance with established uniform and appearance guidelines.
- Inform manager on duty of any irregularities and unusual situations when they occur.
- Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Ability to work independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations
EDUCATION AND EXPERIENCE:
- High school diploma or general equivalency diploma (GED) preferred.
- Internal candidates must have been in their current position for at least six months and meet the eligibility requirements as outlined in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain required work cards, alcohol awareness cards and non-gaming registration as required by the local jurisdiction.
- Must be 18 years of age or older.
- Must pass any and all required background checks.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a bar; to include ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions.
- Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
- Must possess the manual dexterity to operate the following equipment: Point of sale, glasswasher, mixing utensils and other bar related equipment.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
