At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
The Director, Ticket Operations role leads ticket operations and sets the expectations and delivery for providing first class customer service.
The position will focus on achieving successful planning and strategy of all Richmond Raceway ticket operations. This role oversees the entire ticket operations to ensure from the purchase process to the event weekend that customers are experiencing a first-class guest experience in all of our locations.
Essential Duties and Responsibilities
- Development & implementation of efficiency opportunities within the Ticket Operations Departments
- Development of all corporate initiatives, including :
Digital Ticketing
TicketMaster efficiency opportunitiesEvent Builds
System AccessNew ControlsContinued development & expansion of an online buying experienceOversight of the process all EBMS & Comp Ticket accountsOversight of all Event weekend Ticket OperationsStaffing
Will Call OperationsNightly ReconciliationFinal Event ReportAssist in the distribution of all pertinent policy communications & updatesParticipate in the development of an enterprise-wide secondary marketing StrategyContinue to work with Sales Academy & consumer marketing groups to find new revenue streams, new fan segments.Maintain ticketing calendar to ensure renewal and onsale timeline are communicated and completed on time.Oversee product training for Sales Center & AcademyWork with centralized admissions & data strategy on pricing strategies & executionDesign, implement and execute the overall ticket operations planWork with the Sales Academy team to drive overall increase in ticket sales revenue, ticket sales, suite sales, tailgating and other such programsManage the ticket operations staff on a day-to-day basis to ensure that all ticket responsibilities are attainedAssist in the management of the ticket operations department budgetWork with colleagues within the regions and from other departments within the organization to ensure that all possible revenue and efficiency opportunities are achievedAssist in the strategic planning of long-term ticket sales programs and initiativesRemain aware of trends in the industry and marketplaceDevelop a research plan to measure and monitor ticket buyer opinionsEnsure a high level of customer service at all races and eventsDirectly supervises assigned staffCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and resolving issues and concernsOther duties as assignedQualifications
Bachelor's degree from four-year college or university; or three to four years related experience and / or training; or equivalent combination of education and experience. Bachelor's degree in Business, Sport Management, Marketing, or related field preferredMinimum experience of 5 years in the sports and entertainment industryAbility to lead teams in a fast-paced, revenue-driving environmentSelf-motivated with ability to multitaskStrong operational knowledge of Ticketmaster, Tickets.com and / or ProVenue Ticketing SystemAbility to use Microsoft Dynamics CRM softwareEffective interpersonal skills, problem-solving abilities, and leadership skillsExcellent people skills, with an ability to interact professionally with internal and external clients at all levels within an organizationAbility to manage budgets effectivelyMust possess strategic thought to spur fresh ideasAbility to effectively present information to management and prospects in both oral and written formFlexibility to work necessary hours including evenings, weekends & holidaysUnderstanding of racing, including an appreciation of the fan experience, a plusCustomer service focus; committed to catering to potential clients at every levelStrong attention to detail and accuracyAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factions, and decimalsAbility to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to navigate and problem solve situations with timely resolutionsProficient with Microsoft Office, with an emphasis on Excel, Word, and Outlook. Proficient with internet programs and applications, i.e., Ticketmaster, Tickets.com ticket selling systemPrevious CRM Platform experience requiredApply Now!
Learn more about this role and our team by applying at https : / / careers.nascar.com / for consideration.
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
