What are the responsibilities and job description for the Online Banking & Bill Pay Specialist position at The National Bank of Indianapolis Corporation?
Online Banking & Bill Pay Specialist
Primary Duties and Responsibilities :
Working as part of a service center team, the teammate is responsible for comprehensive customer service and technical support for internal and external users of the Bank's electronic banking delivery systems, providing the highest quality of service to every customer. While the position focuses on Online Banking and Bill Pay services, ancillary support for other Electronic Banking services is required.
Essential Functions :
- Respond to customer questions, requests, and concerns, both written and oral, in a timely manner
- Provide the highest level of customer service and technology support for client end users via phone calls and emails, including but not limited to : ask questions to gather information needed to accurately diagnose specific technical problems; communicate effectively with users with a diverse level of experience; explain how products and services work, communicating technical information in commonly understood terms; consult and instruct users on hardware and software issues, working with understanding of basic networking technologies
- Ensure correct set up for new Online Banking / Bill Pay users by processing new applications, reviewing online enrollment of new users, and adding new accounts
- Process Online Banking and Bill Pay maintenance forms
- Review various product reports and take action as appropriate
- Review system reports for accuracy, including second-day input verification, third party systems and maintenance reports
- Collaborate with other departments in the Bank as appropriate to resolve issues
- Process and log various transaction totals for monthly reporting
- Serve as a backup for other EB products
Required Qualifications :
Regular Employee
Hourly Wage
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
