Retail Operations Specialist

The National Bank of Malvern is seeking a Retail Operations Specialist to join our team with a minimum of two years retail/deposit operations experience. The National Bank of Malvern has been at the heart of the Malvern community for over 135 years. We are a small community bank with two branches. We care about our customers, our community, and our team here at the bank. We are looking for a self- motivated individual who exhibits ability, enthusiasm, as well as operational and back office excellence.

Position Title: Retail Operations Specialist

Business Unit: Retail

Reports To: Senior Vice President Deposit Operations

Position Overview: The Retail Operations Specialist performs a variety of tasks in support of the daily processing and servicing of client deposit accounts. This position works closely with the SVP Retail Operations to implement, maintain, and execute internal policies and procedures ensuring accurate and efficient daily operations.

Primary Responsibilities:

· Possess a strong knowledge and understanding of financial institution requirements relative to electronic banking transactions (Regulation E, NACHA, STAR, and VISA) to implement and administer the related program. Responsible for all aspects of dispute processing from initiation, through investigation and tracking of final resolution.

· Complete Quality Control reviews of all new deposit accounts opened

· Process incoming and outgoing wire transfers

· Administer ACH Origination and Remote Deposit Capture services for commercial customers, including initial approval, setup, troubleshooting, item processing research/maintenance, and completion of annual reviews.

· Research, troubleshoot, and resolve complex problems and inquiries escalated from within the department or bank wide. Provide explicit instruction and authorization for appropriate correction to customer account(s), as needed.

· Maintain ChexSystems Data Contribution reporting.

· Provide positional support to branch operations (teller/CSR/manager), as necessary, ensuring continual service to customers.

· Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to the Bank Secrecy Act.

· Consistently promotes high levels of customer awareness and satisfaction.

· The National Bank of Malvern is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

· Performs additional duties as required.

Minimum Education: High School or GED

Minimum Years Experience: 2 years retail operations experience

Required Skills:

• Excellent managerial skills

• Excellent customer service skills

• Excellent cash handling skills

• Excellent communication skills, both written and verbal

• Ability to perform in a fast paced and or changing environment

• Ability to use general office equipment

• Ability to use a personal computer and job-related software

• Driver’s license: ability to travel between branches when required

Experience with the FIS Horizon operating system preferred but not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person