Admissions Assistant

Overview

The NCOAE Admissions Assistant is vital in maintaining efficient office operations and offering essential administrative

support to NCOAE’s students, program directors and executive team. This position is the primary point of contact for

students, parents and staff. The Admissions Assistant is responsible for managing student records, aiding program

functions and is at the heart of NCOAE's administrative processes. The ideal candidate will demonstrate strong

communication skills, exceptional time management abilities, and a proactive approach to problem-solving. This position

reports directly to the Executive Assistant and involves close collaboration with the Executive Director

Required Knowledge and Experience (subject to change)

Successful candidates need to have a thorough understanding of NCOAE’s programming, strong customer service, as

well as written and verbal communication skills.

Major Job Responsibilities

1. Manage enrollment and registrations for all courses

2. Answer potential student questions via phone, email, and live chat

3. Support students during the enrollment process

4. Support students during ‘check in’ and ‘check out’ of course

5. Process and track payment for trainings and courses in a secure online system

6. Collect and maintain student records in accordance with program requirements

7. Maintain filing systems (on-line and hard copies)

8. Assist the executive team as necessary

Qualifications and Requirements (subject to change)

1. Must be detailed oriented and organized

2. Knowledge and passion for NCOAE programs, curriculum, and operating philosophy

3. Creates and maintains a welcoming and supportive student environment

4. Excellent customer service skills are a strong must

5. Bachelor’s Degree or equivalent

6. Two (2) years previous clerical experience, preferably with academic, patient, or client records in a medical or

social services setting

7. Demonstrated success with multitasking and working as an integral part of a high-functioning team responsible for

the care and safety of others.

8. Excellent oral and written communication skills, including public presentation and procedure

training/demonstration skills. (Knowledge of MS Word/Excel)

9. Proficient in basic computer operation, including but not limited to navigating the Internet; using programs like

Microsoft Word, Excel, and PowerPoint; and corresponding via email and text.

10. Passion for social justice and working with diverse and underserved populations.

11. Fluency in additional languages—including Spanish and French—is a plus, but not required.

12. Ability to learn new computer software applications are a requirement

13. Previous experience with invoicing and office machinery is required

Physical Requirements

Extensive use of computer and the telephone is required, as is the ability to lift and carry approximately 50lbs of

equipment.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $16 - $20