What are the responsibilities and job description for the BELL PERSON position at The National Conference Center?
The National Conference Center is one of the largest and most comprehensive conference centers and learning and development campuses in the nation with 917 guestrooms and 270,000 square feet of conference and event space. Located in Leesburg, Virginia along the Potomac River near Washington DC, 20 minutes from Dulles Airport, The National delivers the country’s foremost learning and meeting experience. The National offers a unique combination of extensive conference facilities and guest lodging to create the ideal environment for participant development. Our multipurpose venue offers tremendous flexibility to provide the perfect environment for a variety of line level training, executive education, and professional development programs.
POSITION SUMMARY: The National Conference Center is looking for on-call employees to welcome guests and staff in an effective and courteous manner, deliver luggage, messages, laundry, and other small items. Provides guest services at the conference center so each guest and staff member experiences a positive impression of the facility. Deals with any conference center guests and employees who require or request bellstaff services. Empowered to make decisions that have a positive effect on the guests’ experience.
ESSENTIAL TASKS:
• Greet guests upon arrival at the front door.
• Provides luggage handling services for guests arriving and departing.
• Provide assistance with way finding throughout the facility.
• Utilizes the radio/paging internal communication system used throughout the facility.
• Delivers FAX and messages as required by group or guest.
• Keep a log of deliveries.
• Maintain list of frequently called telephone numbers, i.e., taxis, tours.
• Active departmental participation in training programs as directed by the Front Desk Manager.
• Check on quantities of transportation necessities i.e., vouchers, luggage tags, brochures, and report that information to the Front Desk Manager.
• Assists guests with questions and needs such as: Travel arrangements, information regarding local eateries and site-seeing locations, and hours of operation.
• Follows The National Conference Center policies and procedures and safety policies.
• May be required to work overtime, nights, and/or weekends.
• Additional tasks and responsibilities may be assigned at the discretion of the manager or supervisor on duty.
ADDITIONAL INFORMATION:
• This position will be based at The National Conference Center in Leesburg, Virginia.
• The National is an equal opportunity employer supporting diversity in all our business practices.
• As part of our pre-employment process, candidates who are extended an offer of employment will be required to successfully pass a drug test and background check.
National Conference Center provides equal opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local, state, and federal laws and regulations. The company grants reasonable accommodations to applicants with known disabilities, unless doing so would pose an undue hardship for the company.
