Tribute Products Program Manager

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Job Type

Full-time

Description

The National WWII Museum is currently seeking a Manager for its Tribute Products Program which encompasses our engraved brick, pavers, commemorative flag, and personalized books. The Tribute Products Program Manager is responsible for management of numerous aspects of the brick/paver and tribute products offered by the Museum, including maintaining an effective and efficient ordering and inventory process. The Tribute Products Program Manager is responsible for providing excellent customer service to current and potential purchasers by accepting and responding to calls, mail, and emails in a timely manner. The Tribute Products Program Manager must be knowledgeable of the Museum’s physical plant and its impact on the tribute products program. The Manager reports to the Director of Charter Membership and also works with the Membership & Tribute Products Onsite Sales Coordinator to provide volunteer and guest support at the Guest Services Desk.

Requirements

• Serve as the frontline sales and customer service representative for the Brick/Paver and Tribute Products Program.
• Receive and respond to calls, emails, and mailed correspondence pertaining to sales and order status of all tribute products. Will include, but is not limited to, assisting donors with order forms, brick locations and general questions relating to The National WWII Museum and services provided by.
• Create and mail acknowledgment letters, brick certificates, photographs, and all related correspondence. Place book, replica brick, pavers, and tile orders with external vendors ensuring that they are being fulfilled in a timely manner.
• Work collaboratively with Marketing and Communications to proactively market products; suggest and create opportunities for tribute product sales and take the initiative to execute to completion.
• Work collaboratively with Institutional Advancement team to support the Museum’s fundraising efforts. Collaborate with the Institutional Advancement team on various initiatives, including staffing at public programs.
• Update policies and procedures and training materials on a regular basis. Provide regular training and support to Guest Services and the Volunteer teams.
• Ensure that all bricks/pavers are mapped, and databases updated regularly; update the website and Guest Services Desk.
• Prepare and disseminate brick/pavers and tribute product information to the public, Museum staff and volunteers.
• Manage collateral inventory and coordinate production of required materials to ensure appropriate stock is maintained.
• Assist the Director with budget preparation for the program; track and code departmental revenue and expenses; process invoices for the program.
• Monitor the installed products for required maintenance and upkeep.
• Perform other duties requested by the Director of Charter Membership.
  
  

Qualifications

• Bachelor’s degree or equivalent.
• Experience in customer service or sales in a business environment; experience in fundraising or membership programs in a non-profit environment.
• Extensive experience in database management, applications, and spreadsheets. Knowledge of fundraising software and Raiser’s Edge preferred.
• Keen attention to detail, exceptional organizational skills, initiative, and the ability to problem solve under pressure.
• Excellent interpersonal, presentation, oral and written communication skills. Ability to work as a member of a team.
• May require prolonged standing and or walking during which times objects are transported. May require occasional bending, squatting or reaching. May require occasional use of equipment.
• Willingness to work a flexible schedule that goes beyond the normal 40- hour work week; extended work may at times, include minor holidays, weekends, and evenings.
  
  

In addition to offering competitive wages, the Museum’s benefits package includes:

• Medical insurance – 2 plan options; Museum pays 75% of premium
• Dental and vision insurance
• Flexible spending account
• 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
• Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
• Long term disability insurance
• Paid vacation and sick leave, 10 paid holidays per year
• Free parking
• Tuition assistance and professional development
• Employee assistance program
  
  

The National WWII Museum is an equal opportunity employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.