Valet Supervisor

Description

The First National Center & The National Hotel, Autograph Collection – Oklahoma City

A historic icon reimagined, The First National Center stands as the crown jewel of downtown Oklahoma City. Originally built in 1931, this breathtaking Art Deco masterpiece has been meticulously restored, seamlessly blending its rich past with modern luxury. Spanning over 1.1 million square feet, the property is a vibrant mixed-use destination featuring The National Hotel, Autograph Collection, Stock & Bond steakhouse, Tellers Italian restaurant, The Great Hall bar, The Library of Distilled Spirits, luxury retail, premier event spaces, and The First Residences at First National, which offer upscale living with unparalleled amenities in a truly historic setting.

At the heart of The First National Center is The National Hotel, Autograph Collection, a premier luxury destination housed within this architectural masterpiece. Featuring 146 elegantly designed guest rooms and suites, The National blends historic elegance with modern sophistication, offering an unparalleled experience with world-class dining, bespoke accommodations, and exceptional service. As part of the Autograph Collection by Marriott, The National is more than just a place to stay—it’s a destination rich in character, artistry, and history.

Both The First National Center and The National Hotel are driven by a passion for excellence, innovation, and world-class hospitality. Whether visiting for business, leisure, or a special occasion, guests are immersed in a one-of-a-kind experience where history meets modern-day luxury. For those who take pride in maintaining and enhancing an architectural masterpiece, this is an opportunity to be part of something extraordinary.

POSITION SUMMARY:

The Valet Supervisor at The National plays a key role in delivering a world-class guest experience by overseeing the valet team and ensuring seamless, professional service. This position requires strong leadership, attention to detail, and a commitment to hospitality excellence. 

RESPONSIBILITIES: 

• Efficiently and safely park all vehicles in designated areas, ensuring each vehicle has been locked while in our possession and keys have been secured in valet booth.
• Efficiently and safely retrieve all vehicles, announce guest/party name and match claim ticket numbers to ensure delivery of the correct vehicle to each guest.
• Assist with loading of passengers and luggage, inquire if guest needs directions, clean the front vehicle windshield and offer an appropriate departing comment.
• Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.
• Inform guests/visitors of parking services and fees, issue a claim ticket, direct them to their intended destination and offer an appropriate closing comment.
• Offer luggage assistance as needed or requested. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Assist physically challenged travelers and other guests with special needs.
• Anticipate guest needs when possible and exhibit a sincere desire to meet or exceed them.
• Always speak professionally and graciously, smile, and maintain eye contact.
• Possess thorough knowledge of the location/hotel services, outlets and daily functions/events to proactively inform guests/visitors.
• Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
• Display a professional posture and post up in designated area on front drive.
• Maintain an assertive awareness of the front drive area and look for opportunities to initiate service.
• Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome.
• Open and close all vehicle doors for guests/visitors arriving/departing the location.
• Obtain guest/visitor name and inquire as to the nature of their visit.
• Safely run/jog to and from parking areas when retrieving and parking vehicles.
• Inspect the exterior of each incoming vehicle and note any damage on the ticket.
• Perform additional duties and tasks as assigned.

Requirements

PHYICAL DEMANDS:

• Exert physical effort in lifting/transporting at least 50 pounds. 
• Push/pull carts and other equipment up to 250 pounds.
• Endure various physical movements throughout the work areas. 
• Must be able to stand and exert well-paced mobility for up to 4-hours in length.
• Running up to 500 yards, up to 50 times a day or more.
• Entering and exiting customers' vehicles up to 50 or more times daily.
• Willing to work outside in all types of weather.
• Shifts will not be cancelled due to inclement weather and all associates will be required to attend their scheduled shifts.

EXPERIENCE:

• Minimum of 1 year of valet, and/or customer service experience. 

REQUIRED PERSONAL PROTECTIVE EQUIPMENT: 

• Comfortable, closed toe, non-skid shoes.
• Must have a clean driving record and be 21 years of age or older.
• With no more than one moving violation over a 2-year period.
• Must pass annual MVR screen. 

COMPENSATION: 

• $14.00 / hour tips

Salary : $14