What are the responsibilities and job description for the Guest Service Agent (Front Desk) position at The Nautical Beachfront Resort?
Job Summary
Join the team at The Nautical!!We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional service to our guests, ensuring their experience is memorable and enjoyable. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As a Guest Service Agent, you will be the first point of contact for guests, handling inquiries and resolving issues with professionalism and courtesy. Please apply on our website at www.nauticalbeachfrontresort.com
Duties
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage front desk operations including check-in and check-out procedures.
- Handle guest inquiries via phone, email, and in-person with excellent phone etiquette.
- Provide information about resort amenities, services, and local attractions.
- Address guest complaints or concerns promptly and effectively to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Collaborate with other departments to ensure seamless guest experiences.
- Assist with reservations and manage booking systems as needed.
Skills
- Strong background in guest services within the hospitality industry.
- Experience in resort or hotel environments is highly desirable.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent customer service skills with a focus on guest relations.
- Proficient in hospitality management principles and practices.
- Familiarity with front desk operations and reservation systems.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong interpersonal skills to build rapport with guests and team members alike.
Join us in creating unforgettable experiences for our guests as part of our dynamic team!
Job Type: Full-time
Pay: $11.40 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $11
