What are the responsibilities and job description for the Licensed Customer service position at The NC Insurance Group?
Join The NC Insurance Group, a reputable insurance agency committed to providing top-tier service to our valued customers. Located in the vibrant city of Cary, North Carolina, we are seeking a Licensed Customer Service professional to join our dedicated team.
If you are looking for a fulfilling role where you can directly impact the lives of our clients, this position is ideal for you. As a key member of our team, you will be responsible for assisting customers with their insurance needs, providing guidance, and ensuring their satisfaction with our services.
We take pride in our customer-centric approach and aim to create long-lasting relationships built on trust, reliability, and exceptional service. If you have a passion for helping others and thrive in a fast-paced environment, we invite you to apply to The NC Insurance Group today.
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Evenings Off
Responsibilities
Client Support : Assist clients with inquiries, policy changes, and claims processing in a timely and professional manner.Policy Reviews : Conduct regular reviews of client policies to ensure coverage meets their evolving needs.Documentation : Maintain accurate records of client interactions and transactions for compliance purposes.Renewals : Facilitate the renewal process for existing clients, ensuring a seamless transition.Client Satisfaction : Proactively address client concerns and ensure high levels of customer satisfaction.Team Collaboration : Work closely with colleagues to provide comprehensive support to our clients.
Requirement
Licensing : A valid North Carolina Property & Casualty and Life and Health license is required.
Customer Service Experience : Previous experience in customer service, insurance, or a related field is preferred.
Communication Skills : Excellent verbal and written communication abilities with a focus on professionalism and empathy.
Detail-Oriented : Strong attention to detail and accuracy when handling client information and policy details.
Team Player : Ability to collaborate effectively with team members and support a positive work environment.
Organizational Skills : Strong organizational abilities to manage multiple tasks and prioritize customer needs effectively.
AAA Members Insurance Co. experience a PLUS
Salary : $50,000 - $85,000
