Our Ned’s Club members expect the most exclusive services and experiences across our club. Our Member Relations team are the smiling faces supporting our operations teams and making sure every member experience lives up to the service and experience expected of the Ned.

Building rapport with members is crucial for this role, as the first point of contact for the Member Relations team you will be a consistent presence in and around the operation, keeping our members smiling and the experiences running smoothly.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Member Relations

About The Ned

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location.

The property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

As part of the Membership Team and a key part of Member Relations you will:

• Be present on the Club floors to engage directly with members and elevate their experience
• Act as the welcoming face of the club. Contribute to a warm and attentive club environment by supporting positive member experiences during events and dinning
• Be a friendly resource to members, engaging them and ensuring they have a consistently exceptional membership experience while in the club, dining and during events
• Foster relationships with members and proactively check on their well-being. Continuously identify ways we can surprise, delight, and support our members better
• Note and proactively address member concerns and feedback, resolving issues promptly to maintain high levels of satisfaction.
• Support our new member journey by conducting tours and inductions showing members around the club and showcasing our many club offerings
• Support the membership onboarding and ensure members are continuously satisfied through checkpoints outside of their renewal communications

What you can bring to the role:

• Being present during key moments and events is central to this role, so a flexible schedule is necessary to have you in the right places at the right time, including evenings and weekends
• Rapport building skills are essential for this role, every guest is a loyal member or a potential new member, so every interaction is crucial to our success
• As the smiling face every member and guest to our Club spaces is pleased to see, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• You’ll often be called to support the operations team when things go wrong and this can be a high-pressure role, so a calm demeanor and ability to defuse situations and turn them into a positive is extremely valuable
• In Ned’s Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable

What can The Ned give you?

• Salary of up to $33.00/hour
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays.
• Paid time off
• 401k matching
• Employee assistance program –advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to work in the US to be considered for this role.

Apply today and join us as a Member Relations.

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