What are the responsibilities and job description for the Floating Bi-Lingual Community Manager position at The Neiders Company?
About us:
The Neiders Company, founded in 1989, is a fully integrated real estate Investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration.
We take pride in our commitment to accountability and legendary customer service, providing exceptional living experiences for our residents in our multifamily properties. As part of our team, you will play a pivotal role in overseeing the day-to-day operations of our properties while ensuring the highest level of satisfaction for our residents.
Job Description:
As a Bilingual Community Manager for our multifamily properties, you will be responsible for managing the overall operations of the community with a strong emphasis on accountability and legendary customer service. You will work closely with residents, staff, and vendors to create a positive living environment and enhance the overall quality of life for our residents.
Responsibilities:
1. Accountability:
- Take ownership of property management tasks and ensure they are completed in compliance with company policies, procedures, and regulations.
- Maintain accurate records of leasing transactions, resident communications, maintenance activities, and financial transactions.
- Implement strategies to achieve occupancy and revenue goals while minimizing vacancies and delinquencies.
2. Legendary Customer Service:
- Provide exceptional customer service to residents by addressing inquiries, concerns, and requests in a prompt, professional, and courteous manner.
- Foster a sense of community by organizing resident events, activities, and programs that promote engagement and social interaction.
- Proactively identify opportunities to enhance resident satisfaction and exceed their expectations.
3. Leasing and Marketing:
- Oversee leasing activities, including conducting property tours, processing lease applications, and executing lease agreements.
- Develop and implement effective marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Utilize bilingual skills to effectively communicate with prospective and current residents in English and Spanish.
4. Maintenance Coordination:
- Coordinate maintenance requests and ensure timely and efficient resolution of maintenance issues to maintain the property's physical integrity and curb appeal.
- Conduct regular inspections of the property to identify maintenance needs, safety hazards, and compliance issues.
- Collaborate with the maintenance team and external vendors to address maintenance-related concerns and ensure quality workmanship.
5. Financial Management:
- Prepare and manage the property budget, monitor expenses, and identify opportunities to improve operational efficiency and cost-effectiveness.
- Collect rent payments, track delinquencies, and implement appropriate measures to minimize arrears and late payments.
- Review financial reports, analyze variances, and make recommendations to optimize revenue and expenses.
Qualifications:
- Bachelor's degree in business administration, real estate, hospitality, or a related field preferred.
- Minimum of 3-5 years of experience in property management, leasing, or customer service, preferably in the multifamily housing industry.
- Bilingual proficiency in English and Spanish (spoken and written) required.
- Strong interpersonal and communication skills, with the ability to engage with diverse residents.
- Excellent organizational and problem-solving abilities, with a strong attention to detail and accuracy.
- Proficiency in property management software and Microsoft Office suite.
- Availability to work flexible hours, including evenings and weekends, as needed.
- Valid Driver's License and Proof of Insurance
Benefits and Perks:
We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including:
- Full suite of benefits, including Medical, Dental, Vision
- Matching 401K
- 15 days of PTO
- 6 days Paid Holidays 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
- Housing discounts at TNC properties
- Perks & Rewards through Nectar & Gifted
- Employee Assistance Program
- Opportunity for Advancement
- Supplementary Discounts through MetLife
Join our team and be part of a company that values accountability, integrity, and legendary customer service. If you are a motivated and bilingual individual with a passion for providing exceptional living experiences, we want to hear from you!
Salary : $60,000 - $65,000
