What are the responsibilities and job description for the Guest Services Officer, Survival of the Fittest (Part Time, Temp) position at The Nelson Gallery Foundation?
Guest Services Officer – Survival of the Fittest (Part-Time, Temporary)
Nelson-Atkins Museum of Art
Kansas City, MO
Why Join Us?
At the Nelson-Atkins Museum of Art, we believe art has the power to transform, challenge, and inspire. Our staff and volunteers are driven by the mission to make art accessible to all, fostering a sense of belonging and connection. As a Guest Services Officer for the upcoming Survival of the Fittest exhibition (March 22, 2025 – August 24, 2025), you will play a key role in safeguarding the artwork and enhancing the visitor experience in a world-class cultural setting.
What You’ll Do
As a Guest Services Officer, you’ll ensure the protection of the museum’s collection while providing excellent customer service to visitors. Responsibilities include:
- Visitor Assistance: Engage with guests in a courteous and professional manner, answering questions and ensuring a positive experience.
- Art Protection: Monitor galleries and outdoor areas to prevent damage or theft of artworks and property.
- Situational Awareness: Handle stressful situations with confidence and diplomacy; report any security concerns to a supervisor.
- Emergency Response: Assist in the evacuation of visitors and staff in case of emergencies.
- Gallery Procedures: Conduct routine inspections, complete incident reports, and maintain a clean and safe environment in the exhibition space.
What We’re Looking For
We’re seeking dedicated professionals who are attentive, reliable, and customer focused. Ideal candidates will have the following qualifications:
Education & Experience:
- High school diploma or GED.
- Strong work history with demonstrated reliability and attendance.
Core Competencies:
- Ability to follow museum policies and explain guidelines professionally.
- Strong observational skills and ability to remain alert for extended periods.
- Physical ability to stand for long hours, climb stairs, and lift up to 20 lbs.
- Excellent communication and problem-solving skills.
- Ability to maintain confidentiality regarding museum security procedures.
- Neat and professional appearance in compliance with uniform standards.
Schedule Options
- Option 1:
- Monday: 9:30 AM – 5:00 PM
- Thursday: 9:30 AM – 5:00 PM
- Friday: 9:30 AM – 5:00 PM
- Option 2:
- Thursday: 4:30 PM – 9:00 PM
- Friday: 4:30 PM – 9:00 PM
- Saturday: 9:30 AM – 5:00 PM
- Sunday: 9:30 AM – 5:00 PM
Compensation & Benefits
Hourly Rate: $15.45 per hour
This is a part-time, temporary position and does not include benefits.
This is a part-time, temporary position and does not include benefits.
Non-Discrimination
The Nelson-Atkins is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants.
The Nelson-Atkins Museum of Art does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Employment decisions are based on qualifications, merit, and business need.
For individuals with disabilities who would like to request an accommodation, please contact the People & Culture department.
The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.
Salary : $15
