Triage Nurse

Job Summary
We are seeking a skilled Triage Nurse to join our nursing team. The Triage Nurse will be responsible for assisting with clinical care for patients over the phone. Clinical care includes- managing live incoming triage phone calls, returning voicemail calls, and ensuring timely responses to patients. The triage nurse will also manage paperwork, documentation, and communication between the Patient / Pharmacy / Insurance payor / Providers each day.

!! $1,500 Sign on Bonus !! Following successful completion of 90-day introductory period

Responsibilities

• Manage live incoming triage phone calls and return voicemail calls daily assisting with clinical care for patients.
• Make outbound phone calls about malignant pathology results daily as directed by a physician assistant or physician.
• Make outbound phone calls regarding benign results daily, within 24 hours (1 business day) of receiving the information from the physician assistant or physician.
• Manage and ensure timely response to all inquiries sent to the Triage inbox daily.
• Schedule wound check appointments as needed.
• Manage refill requests daily.
• Manage paperwork, documentation, and communication between the Patient / Pharmacy / Insurance payor / Providers each day.
• Act in compliance with operational standards, along with other department and company policies and practices.
• Assist with weekly inventory as needed.
• Immediately and respectfully respond to patient requests; report patient complaints to the Nursing Team – Supervisor or Director of Nursing and assist in resolving such complaints.
• Adhere to performance goals according to company policy for all Nursing Team employees.
• Assist with implementing guidelines and workflows for the department, focusing on continuous process improvement and waste elimination as approved by Nursing Department leadership.
• Assist with or conduct periodic staff meetings with clinical nursing team members.
• Attend Nursing Department meetings as requested.
• Maintain responsibility for compliance with blood borne pathogen regulations; assistance with the clinic policy and procedures; maintenance of Material Safety Data Sheets (MSDS) for all supplies and medications.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Serve and protect our dermatology practice by adhering to professional standards, policies and procedures, federal, state, and local requirements including all aspects of HIPAA regulations.
• Enhance the practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Other duties and tasks will be assigned as needed based on business need.
• Site-to-site travel is not an expectation of this position; however, this may be requested based on business need.

Skills/Qualifications

• Knowledge of patient care principles and practices.
• Thorough knowledge of computer systems and the ability to effectively utilize software applications.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Knowledge of or ability to learn New Dermatology Group, LTD policies and procedures.
• Evidence of excellent organizational and time management abilities.
• Ability to provide excellent customer service.
• Ability to work and communicate effectively, both verbally and in writing, with a variety of individuals including nurses, physicians/physician assistants, patients, and their families.
• Knowledge of and ability to use computers for entering appointment information.
• Ability to work under pressure in stressful environment and make decisions while maintaining a positive attitude.
• Friendly, confident, hard-working, and professional demeanor.
• A team player who is willing to be flexible and help whenever and wherever necessary.
• Ability to capture all necessary information for a patient phone call and enter it into the Electronic Health Record (EHR).
• Accurately send prescriptions to the pharmacy at the provider's direction promptly.
• Knowledge of basic nurse triage practices and procedures.

Education/Experience

• Graduate from an accredited Licensed Practical Nurse program, with proof of graduation
• 2 years of progressive experience working in Dermatology or healthcare

Benefits

• Flexible Work Schedule
• No holidays or weekends!
• Paid Time Off
• Medical insurance
• Dental insurance
• Paid Sick Time
• Vision insurance
• Life insurance
• Short-Term Disability insurance
• Critical Illness
• Accident insurance
• Employee Assistance Program
• Edvest Program
• 401k
• SEP IRA
• Referral Program

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: No less than 36 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $24