Sr. Systems Engineer

Our Company:

We are The New England Computer Group (NECG), a growing Ridgefield, CT based IT Management Company Established in 1992. We are a premier provider of IT services in Fairfield County and cater to a wide variety of businesses in the Fairfield and Westchester Counties. We are expanding rapidly and need a Network Support Technician who will help manage and build IT infrastructures for our clients. In addition our benefit packages includes health insurance, SIMPLE IRA plan, and more.

This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, has the ability to multitask, and thrives working in a fast paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.

Essential Duties and Responsibilities:

• IT support relating to technical issues involving Microsoft's core business applications
• Support virtual environments built on Microsoft's Azure Cloud, Hyper-V and VMware.
• Design, implementation, and support services for Microsoft related technologies: Windows Server, SQL Server, SharePoint, Office 365, Teams, etc.
• Engineer and implement system solutions for clients using technologies that meet their needs
• Implement and support disaster recovery solutions
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and system security
• Remote access solution implementation and support using VPN and Remote Desktop Services
• Server support including Active Directory and Group Policy
• System documentation and consulting services to include system reviews and recommendations
• Communicate with clients and keep them informed of your progress. Notifying them of changes or agreed outages

Additional Duties and Responsibilities:

• Ability to work in a team and communicate effectively
• Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in Connectwise (Our management system) as it occurs
• Understand processes in Connectwise by completing assigned training materials and blueprints on the Connectwise University
• Work through project tickets and phases in Connectwise as assigned by our Service Delivery Manager
• Enter all work as service or project tickets into Connectwise
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least two years of MSP experience is required. Knowledge/experience with ConnectWise Manage and ConnectWise Automate are preferred.
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, Cisco CCNA, or other.
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
• Diagnosis skills of technical issues- Ability to multitask and adapt to changes quickly- Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization's key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment

More about us: IT professionals are experts by nature. But in today's ultra-competitive market, that's not enough. Sure, we're as expert as they come - that's how we get new business. But we keep the business by offering our clients honest feedback and tailored solutions that never oversell our products or services. Most importantly, we deliver on time, any time, every time. We work until the job is done. Our commitment to the task is unparalleled, and our clients see the result. What's more, we're easy and friendly to work with, explaining things in layman's terms so it's simple for clients to understand. We're not your average IT geeks, and we have lives and interests beyond bits and bytes. This special blend of loyalty, dedication, approach-ability and perfectionism makes us a rare breed. We are truly a best-in-class operation, and we're setting a new standard for the IT industry.

We offer a competitive salary plus benefits which will be commensurate with the applicant's level of skills and experience. Please submit salary history and requirements.

This position also requires a skills evaluation, background check, and drug screen.