What are the responsibilities and job description for the Customer Care Representative Homebuilding position at The New Home Company Inc.?
New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.
At New Home Co., we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life.
Check out NWHM's 2023 Corporate Sustainability Report
Job Title : Customer Care Representative
FLSA Status : Hourly Non-Exempt
Position Summary : To ensure homeowner request are answered quickly, thoroughly, and professionally.
Job Duties : Homeowner Meetings :
- Conduct the new home orientation to educate the buyer in the operation of appliances and other special features of their home as well as to shape expectations and explain Warranty and Maintenance procedures.
- 21 days after closing to discuss the Eliant survey and deliver the 30-day assessment for warranty service.
- 30-day warranty sign-off.
- Inspect, document, schedule and supervise any warranty service request items that may come in after the home closes.
- Assist teammates with customer escalations.
Customer Care Activities :
General Duties :
Position Qualifications :
Education
Experience
Skills
Requirements :
Base Salary : The expected base salary range for this position is between $55,000 to $70,000 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday. Additionally, this position is eligible for an annual bonus based on divisional and individual performance.
Benefits : In addition to competitive medical, dental and vision coverage, New Home Co. provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities
The activities that are essential to performing the position duties include :
Environmental Factors
The environmental factors involved with the job duties and work location include :
Normal Office
Noise Level : Low to Moderate (Corporate / Sales Office Environment)
New Home Co. retains the discretion to add or change job duties at any time.
Salary : $55,000 - $70,000
