What are the responsibilities and job description for the Sr. Applications Engineer position at The New IEM, Llc?
Job Description
Job Description
IEM is the largest independent full-line manufacturer of electrical distribution and control systems in North America. The Company has developed one of the most sophisticated electrical product manufacturing systems in the world and has cultivated partnerships with leading component suppliers resulting in optimal solutions to customer problems. IEM has offices in California, Florida, Canada and Belgium.
PURPOSE OF POSITION :
The role of the Applications Engineer is to provide technical support and product solutions to the Major Internal Stakeholders within Sales, Engineering, Operations and field service teams
SUPERVISORY RESPONSIBILITIES :
None
ESSENTIAL FUNCTIONS :
- Provide product solutions, generally in the form of preliminary layout drawings, bills of material, or sequence of operations as part of a high-level review of project plans and specifications
- Provide technical input and detailed reviews on project specifications and customer plans as they relate to IEM product offerings
- Participate in site surveys as needed to determine project feasibility and scope
- Upon request, review customer orders before hand-off to design engineering to ensure that order entry is correct and that the provided information is complete
- When required, attend customer meetings with sales or with external subject matter experts to help resolve product offering or compliance issues.
- Analyze perceived product or component failures; participate in multifunctional root cause analysis, authoring technical content and expertise in 8D or Corrective Action Reports
- Collaborate with other engineering teams as needed within IEM to provide solutions
- Provide technical feedback on application guides, customer guide specifications, material standards and engineering tools prior to release.
- Provide training on technical topics as needed
- Provide support in determining compliance to industry and utility standards as applicable to the product offering
- When published product literature doesn’t provide clear guidance or whenever there is gray area, provide a clear and understandable direction to internal stakeholders.
- Provide Subject Matter Expertise on IEM products in various applications.
COMPETENCIES :
EDUCATION AND EXPERIENCE :
