Front Office Assistant

The Front Office Team Member creates the first impression and a lasting impression for each patient, whether in person or on the phone. This role greets patients, schedules appointments, answers phones, assists with administrative records and financial records such as insurance billing and payments. Additionally, this position is responsible for the coordination for office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings. The Administrative Assistant keeps the office organized and running smoothly and exhibits a positive countenance to every patient experience.

Duties:

Develops and maintains doctor/hygienist schedule to meet practice goals.
Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
Greet and check patients in and out for and after treatment.
Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
Follows office procedures for patient referrals.
Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
General office duties and other duties as required.

Qualifications:

Previous Front Office experience
Computer proficiency and the ability to learn new programs
Exemplary interpersonal and phone skills
Dental software experience a plus

Job Types: Full-time, Part-time

Pay: $13.00 - $18.00 per hour

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Work Location: In person

Salary : $13 - $18