What are the responsibilities and job description for the Temporary Head House Manager position at The New School?
The College of Performing Arts seeks experienced Temporary Head House Manager(s) to provide on-site support for high-profile and special events in addition to regular concert season events. This role oversees ushers on-site, liaises with production staff, fields patron and performance-related issues that arise, and ensures that venues are clean, safe, and fire code compliant. Additionally, the Temp. Head House Manager is responsible for on-site support of campus events during regularly scheduled hours, as well as administrative work. This includes fielding callouts and reported issues from Overhire House Managers and Ushers, directing patrons to the various venues, and being the on-site point person in contact with security and facilities. The Temp. Head House Manager reports to the Manager of Event Operations and is a member of the college’s Performance Operations department.
This is an onsite position with opportunities for some remote work. This position will cover Feb 15 – May 15. The Temp. Head House Manager will be scheduled for 18 hours per week in 4 – 6 hour shifts Saturday through Tuesday. Hours may fluctuate depending upon project needs. This position will have some administrative tasks assigned, which may be completed on-site or remotely. Evenings and weekends are required.
The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
RESPONSIBILITIES
Event Duties (80%)
- Provide flexible on-site support for campus events during and outside of regularly scheduled House Management shifts
- Fill in for Front of House absences, as align with department needs and HHM working hours
- Field patron issues for events in on-site performance venues
- Field callouts and escalations from Front of House staff
- Provide technical and logistical support to on-campus events during this position’s working hours
- Coordinate with facilities, security, IT, and the TSO regarding the needs of on-site events
- House Manage high profile and special events
- Maintain clean and safe performance spaces in compliance with NYC Fire Code
- Manage small teams of ushers at events
Administrative Duties (20%)
- Create event listings in Splash
- Upload and edit guest lists
- Create, print, and post performance signage
- Schedule FOH Staff/ushers in Nowsta
- Assist in hiring and training student ushers
- Other administrative tasks and projects as assigned
WORK MODE
- On-Campus Position – Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely.
SALARY RANGE
$24/hr, schedule based on availability
Minimum Qualifications:
- Two years House Management experience
- Exceptional people and issue management skills
- Adept at navigating and diffusing challenging situations diplomatically
- Ability to function in a variety of settings with a variety of stakeholders
- Excellent communication skills, both verbal and written
- Experienced or able to learn and develop fluency in The New School’s suite of applications including Google Suite and WorkDay
- Demonstrated commitment to Equity, Inclusion, Social Justice, and the transformative power of the arts and education
- 4-year Bachelor’s Degree or equivalent professional experience.
- Active F-03 Fireguard Certification
Salary : $24
