What are the responsibilities and job description for the Premium Experience Manager position at The New York Mets?
Premium Experience Manager
">The Premium Experience Manager will be focused on the long-term retention and growth of Premium Membership account holders. This involves successfully securing renewal commitments and providing elite service to high yield accounts with the goal of increasing our premium membership base in the Tri-State Area.
Essential Duties and Responsibilities:
- Maximize Premium Membership renewal percentage by providing outstanding customer service to assigned accounts via all contact touch points
- Responsible for a new business sales goal that is obtained by upselling current accounts, generating referrals, and cross-selling premium ticket packages and luxury suites
- Meet or exceed established monthly sales, annual sales, and renewal goals
- Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
- Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
- Participate in and contribute to sales and service team meetings and training sessions
- Develop corporate relationships and a strong business network in the Tri-State Area
- Educate account base on ticket functions such as: My Mets Tickets, Secondary Market Assistance, Ticket Donation Program and the MLB Ballpark App
- Update and maintain accurate records in CRM regarding all activities and sales
- Maintain account database on Tickets.com (TDC) Ticketing System
- Manage and address all account holders inquiries and requests in a timely fashion
- Convey clear, accurate information to all account holders
- Attend and participate in Premium Membership events and experiences
- Visit Premium Members on game days to strengthen relationships
- Game day duties include: in-seat visits to members; executing events and game day experiences; addressing any account problems or concerns
Qualifications:
- Bachelor degree required
- 2 years sales experience required
- Proven success in Premium and/or B2B sales and service
- Strong communication skills and the ability to effectively manage diverse clients
- The ability to learn and apply sales policies and procedures to new projects
- Must be detail-oriented
- Strong organizational skills and capable of working on multiple projects simultaneously
- Proficient with Microsoft Office Applications
- Available to work flexible hours including holidays, evenings and weekends
