What are the responsibilities and job description for the Customer Service Representative position at The New York Racing Association?
Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions
Provide general customer service information. (Hours of operation, directions, etc.)
Must have the flexibility to work weekends, holidays, or other shifts.
Walking and sitting
Pay Range / Salary: $17.00
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions
Provide general customer service information. (Hours of operation, directions, etc.)
- Ability to handle heavy call volumes of both inbound and outbound.
- Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
- Troubleshoot password and basic technical/app inquiries.
- Research any misapplied information or customer discrepancies.
- Provide special event, promotions and wagering details.
- Assist customer via telephone and live chat as needed.
- Performs other duties as assigned by supervisors or other senior management.
- High School Diploma or Technical Certification
Must have the flexibility to work weekends, holidays, or other shifts.
- Must have a dedicated/secure space when working from home.
- Strong computer skills (Microsoft and basic internet navigation)
- Able to handle high call volumes and excellent phone etiquette.
- Strong Organizational skills
- Attention to detail.
- Ability to multi-task and data entry
- Strong verbal communication
- Protect organizations values by keeping information confidential.
- Ability to adapt quickly to change, learn, and balance the understanding of different products.
Walking and sitting
Pay Range / Salary: $17.00
Salary : $17
