What are the responsibilities and job description for the Unified Capabilities NOC Technician 4 position at The Newberry Group?
Who We Are…
Today’s leading government agencies are putting their trust in Newberry Group, and for good reason.
Newberry brings strength to our clients, from the inside out through:
The strength of our company is a direct reflection of our highly skilled and talented workforce.
Job Summary:
Newberry Group seeks a Unified Capabilities NOC Technician 4 with the ability to support the Global Solutions Management – Operations II (GSM-O II) project within our DISA end-client.
The UC NOC Technician 4 supports the Unified Capabilities O&M Incident Management Desk within DISA’s 24x7 Network Operations Center (NOC) at Scott Air Force Base, Illinois supporting worldwide voice and video services. Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.
Location:
Scott AFB, IL
Clearance:
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.
The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.
Today’s leading government agencies are putting their trust in Newberry Group, and for good reason.
Newberry brings strength to our clients, from the inside out through:
- client intimacy and superior quality,
- presence and accountability in our relationships, and
- integrity and innovation at the forefront of everything we do.
The strength of our company is a direct reflection of our highly skilled and talented workforce.
Job Summary:
Newberry Group seeks a Unified Capabilities NOC Technician 4 with the ability to support the Global Solutions Management – Operations II (GSM-O II) project within our DISA end-client.
The UC NOC Technician 4 supports the Unified Capabilities O&M Incident Management Desk within DISA’s 24x7 Network Operations Center (NOC) at Scott Air Force Base, Illinois supporting worldwide voice and video services. Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking with customers.
Location:
Scott AFB, IL
Clearance:
- An active DoD Top Secret/SCI clearance is required
- Conduct network and telecommunications system incident investigation.
- Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.
- Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, VTC’s, network infrastructure and trunk circuits.
- Analyze network and telecommunications alarms and identify potential issues/solutions.
- Identify, recommend, and implement simple solutions for smooth continuing operation of the DISN network as capacity needs change.
- Conducts training of newly hired technicians.
- Works under limited to no direct supervision.
- Other job requirements as assigned.
- Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems
- Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
- Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
- General understanding of IP and transport network topologies.
- High School Diploma and 3-5 yrs of relevant technical experience.
- Must hold Current DoD-8570 IAT Level 2 baseline certification (Security CE, or equivalent) prior to start date.
- Ability to participate in a 24/7 shift work environment, to include working nights and weekends.
- Must have an active, TS/SCI US Security Clearance
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Knowledge surrounding two or more of the following: Routers, Switches, PRI’s, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration
- Understanding of Session Initiated Protocol (SIP) messaging
- Technical Control Facility experience.
- Ticketing systems experience is a plus.
- Network , CCNA, JNCIA, and similar/relevant certifications are also desirable.
- Customer service experience.
- Associates or Bachelor’s degree desirable.
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.
The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.
