What are the responsibilities and job description for the Receptionist / Clerical Officer position at The Newcastle upon Tyne Hospitals NHS Foundation Trust?

Job summary

We are looking for a highly motivated Clerical Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager, the receptionist will be responsible for undertaking a range of duties to ensure the provision of an efficient reception service and the accurate recording of patient information on the Trusts Radiology Information System. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

Working Days : Thursday & Friday to 20 : 00 & Saturday 08 : 00 to 16 : 00

Interview date : 30th January 2025
23 hours 30 minutes / week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

To be the first point of contact for all patients / visitors to the X-Ray Department, dealing with any queries quickly and efficiently whilst ensuring excellent customer service is adhered to at all times.

To communicate effectively and efficiently with a range of multidisciplinary staff within the Radiology Departments and also within the wider hospital.

To work within a highly efficient Receptionist Team ensuring good team working is maintained at all times.

To carry out administrative tasks to assist the wider A&C team, for example, sorting and distributing post, distributing Radiology reports within the hospital, generating correspondence letters to referrers and answering telephone enquiries.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites :

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit : Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job description

Job responsibilities

To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.

To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.

The post holder will be expected to work Trust wide with varying working patterns including but not restricted to to Monday to Sunday.

To participate in all aspects of the administration service within Radiology.

To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.

To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Knowledge

Essential

Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience

A good standard of grammar, punctuation and spelling

Basic IT knowledge.

Knowledge / appreciation of data protection.

Desirable

Good level of general education

IT qualification (ECDL etc)

NVQ level 2 qualification.

Experience

Essential

Previous experience of reception in a comparable organisation

Experience of general office / reception procedure

Experienced in providing a service to members of the public

Desirable

Previous NHS administration experience

Previous RIS experience

Skill

Essential

Effective interpersonal / communicative skills - able to relate to patients and a multidisciplinary staff

Keyboard skills to RSA II standard or equivalent experience

Basic numeracy skills

Ability to prioritise / demonstrate organisational skills

Ability to multi task

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