Information Technology Technician

Job Title - IT Coordinator

Job Duties:

The IT Coordinator will report to the Head of School/Principal/CEO and will

complete but not limited to the following duties:

Job Summary:

The IT Technician is responsible for maintaining the school’s technology infrastructure, providing technical support, and ensuring the efficient operation of IT systems across departments. This role includes troubleshooting hardware and software issues, managing networks, installing and configuring IT systems, and supporting end-users. The IT Technician will also play a key role in implementing IT protocols and best practices to enhance school operations.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide first-line technical support to teachers, staff, and students.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Act as a liaison between end users and higher-level IT support.
• Provide training and technical assistance on IT systems and networks.

Hardware & Network Maintenance:

• Install, configure, and maintain IT equipment, including computers, printers, network cards, and other devices.
• Assist in managing and troubleshooting network infrastructure, including TCP/IP, LAN/WAN configurations, and Wi-Fi networks.
• Monitor system and network performance, ensuring minimal downtime.
• Perform system troubleshooting, repairs, and data restoration.
• Conduct routine maintenance activities such as backups and security updates.
• Maintain software licenses and upgrade schedules as required.

IT Strategy & Implementation:

• Institute protocols for the use of IT across school departments and projects.
• Provide recommendations on the most suitable IT solutions for the school’s needs.
• Collaborate with other professionals to ensure IT standards and functionality are maintained.
• Support the organization in various capacities as needed.

Security & Compliance:

• Ensure cybersecurity measures are in place, including antivirus updates and data protection policies.
• Monitor and enforce IT security protocols to protect school data and systems.
• Support compliance with school IT policies, NJDOE fingerprinting requirements, and industry best practices.

Other Duties:

• Assist in setting up IT equipment for school events, meetings, and presentations.
• Support the philosophy and vision of The Newgrange School.
• Perform related duties as assigned by the IT Manager or Administration.

Job Requirements:

• Experience in network management and help desk support is desired.
• Strong knowledge of IT systems, applications, and troubleshooting techniques.
• Understanding of TCP/IP protocols and LAN/WAN configuration.
• Ability to troubleshoot and repair hardware/software issues.
• Excellent communication, interpersonal, and organizational skills.
• Pays high attention to detail and has the ability to multitask effectively.
• Education in Information Technology, Computer Science, or a related field is preferred.
• IT certifications (e.g., CompTIA A , Network , Google IT Support) are a plus.
• NJDOE Fingerprints are required.