What are the responsibilities and job description for the Front Desk Agent position at The Newport Harbor Hotel and Marina?
We are looking to add a fresh new addition to our Front Desk team. Do you have a passion to serve others? Are you excited about meeting new people and inspiring those around you? As a Front Desk Agent, you will contribute to the satisfaction of providing world travelers with a memorable stay all while enjoying your work and developing your professional skills!
Working at the front desk means you are at the face of the hotel with the most interaction with our guests. If you enjoy engaging with others and have a winning personality and a high sense of responsibility, we've been looking for you! If you are someone who pays careful attention to detail and has a keen sense of being proactive, responsive, and caring, you're our perfect fit!
As the face of our hotel your responsibilities will include:
* Giving our guests the best hospitality experience possible.
*Assisting guests efficiently, courteously, and professionally always.
*Maintaining a high level of service and hospitality.
*Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in a timely manner.
*Posting guest charges, collecting payments, and following all cash handling procedures as required by management.
*Handling guest mail and messages with respect to privacy and professionalism.
*Being knowledgeable of the hotel brand and various programs (travel programs, special offers)
*Being a great communicator to various departments and management on guest comments and concerns.
*Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance.
*Having full knowledge of hotel safety and emergency procedures.
Come join our team!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $18 - $20