What are the responsibilities and job description for the Client Care Coordinator position at The Next Chapter - Senior Care Solutions?
Client Care Coordinator
Location: East Valley | Full-Time | Growing Home Care Company
About Us
The Next Chapter Senior Care Solutions, a local, family-owned business, is committed to providing compassionate, high-quality, non-medical care that makes a meaningful impact in the lives of our clients. We invest deeply in our caregivers, empowering them with the resources, support, and encouragement they need to thrive and excel. Join a community that values respect, trust, and the power to make a positive difference in the lives of others.
Position Summary
We are seeking an experienced and dedicated Client Care Coordinator to join our growing team. This full-time leadership role plays a vital part in ensuring exceptional care for our clients by overseeing care coordination, scheduling management, and caregiver support.
As a key member of our team, this position requires strong problem-solving skills, excellent communication, and the ability to adapt to a fast-paced, client-focused environment. If you have a background in care coordination, scheduling, and caregiver management, we encourage you to apply.
Client Care Coordinator Responsibilities
Scheduling & Care Coordination
- Create and maintain caregiver schedules in WellSky, ensuring proper coverage for all clients.
- Communicate promptly with caregivers and clients regarding scheduling updates or changes.
- Resolve scheduling conflicts and handle last-minute adjustments to maintain seamless care delivery.
- Monitor caregiver availability and proactively plan for future staffing needs.
- Ensure schedules align with client care plans and preferences.
Caregiver Support & Team Coordination
- Assist with onboarding new caregivers, including verifying credentials and updating schedules.
- Review caregiver time cards for accuracy and resolve discrepancies.
- Provide ongoing support and communication to caregivers, ensuring they have the resources needed for client care.
- Track caregiver performance and provide feedback.
- Support compliance efforts by monitoring caregiver certifications, training renewals, and other requirements.
Client Relations & Service Quality
- Serve as a primary point of contact for clients and families, addressing inquiries, concerns, and service adjustments.
- Coordinate initial client assessments and ensure accurate documentation of needs and preferences.
- Develop and update client care plans in collaboration with the care team.
- Conduct regular check-ins with clients to ensure satisfaction and quality of care.
- Facilitate communication between clients, caregivers, and healthcare providers.
Emergency Care Coverage & Hands-On Support
- Step in to provide caregiving services when needed, including personal care, ADL support, and companionship.
- Ensure proper handoff and documentation when resuming normal schedules.
Requirements
Experience: Minimum 2 years of caregiving experience (required). Previous scheduling, supervisory, and/or administrative experience highly preferred.
Caregiver Certifications: Caregiver Certification, CNA License, or Certificate of Completion from a Formal Training Program. Relevant experience in acute care settings is highly preferred.
Other Certifications: Current First Aid and CPR certifications required.
Background & Health Screening: Must pass a criminal background check, drug screening, DMV record check, and possess a negative TB test prior to employment. A fingerprint clearance card is also highly preferred.
References: Must provide at least two positive professional references from previous employers or supervisors that will be verified.
Compensation and Benefits
Salaried Position: $45,000 - $55,000 per year, based on experience and qualifications.
W2 Employment: Ensures tax benefits and eligibility for applicable protections.
Quarterly Attendance Incentives: Rewarding consistent commitment and reliability.
Career Growth: Opportunities for leadership advancement in a new and expanding company.
Meaningful Work: Make a real difference as part of a mission-driven team.
About The Next Chapter
The Next Chapter Senior Care Solutions is dedicated to creating a compassionate and supportive environment for both clients and caregivers. We believe that by investing in our team, we empower them to provide the highest level of care for our clients. Our focus on respect, trust, and community impact drives everything we do. Join us and be part of a company that values your growth and is committed to making every chapter of life meaningful and fulfilling.
Learn more at: www.TNCseniorcare.com
Salary : $45,000 - $55,000
