Acura Internal Service Advisor

Internal Service Advisor

Qualifications

• Driver’s License
• Clean DMV 

Education

• High School Diploma or Equivalent

Other

• Ability to read and comprehend instructions and information. 
• Professional personal appearance. 
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards. 

General Expectations 

• Devote himself/herself to insuring satisfaction to customers. 
• Determine management, production and quality requirements by asking questions and listening. 
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Maintain manufacturer required certification levels
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures. Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
• Report to work on time and ready to work.  

Job-Specific Expectations 

• Write up, dispatch, and close all Internal Repair Orders (new and used vehicles).
• Coordinate with Sales and Used Car Management for inventory processing.
• Coordinate Due Bill work as needed for sold customers.
• Work with outside vendors for needed work on Internal and Customer (Due Bill) vehicles.
• Manage the Due Bill Schedule with the Business Office.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• May assist in writing up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment.
• Checks on progress of repair throughout the day. Contacts Management or Customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Assists in reviewing repair orders to ensure that work is completed and additional work and authorization is noted.
• Books repair orders by using appropriate labor types, op-codes and labor times.
• Maintain a clean open repair order list.
• Provides a complete and accurate written cost estimate for labor and parts.
• Ensures vehicle reconditioning is completed in 3 days or less
• Makes sure they are locked and all keys are marked and put away correctly.
• Assists in explaining completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Updates and monitors Rapid Recon. 
• Completes additional tasks as directed.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.

Equal Employment Opportunity with the Niello Company:

The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.

At-Will Employment:

Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company.  This at-will employment relationship will remain in effect throughout an employee’s employment and may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.

Compensation Range by Position:

The expected pay for this position is $16.50 per hour plus bonus up to $5,000.00 per month and may vary based on factors such as location, skills, and relevant experience.  Some positions may include additional compensation in the form of bonuses or commissions.  

Benefits:

The Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program.  In addition, eligible employees also enjoy paid time off benefits that vary based on position.