What are the responsibilities and job description for the Case Manager Supervisor position at The Night Ministry?
Join The Night Ministry as a CTA Outreach Case Manager (Part-Time)
Help in creating compassionate connections and expanding access to housing, health care, and human dignity for individuals facing housing instability and poverty.
About The Night Ministry
The Night Ministry is a Chicago-based nonprofit that provides human connection, housing, and health care to individuals struggling with housing stability or poverty. Our work is centered around two core service areas: Outreach & Healthcare and Youth Housing. Through our Outreach & Health programs, we meet people where they are, on CTA platforms, in encampments, at libraries, and across city neighborhoods; offering consistent, compassionate care and vital health services.
Our Youth Housing programs provide shelter and supportive services to young adults, helping them build stability and work toward their goals in safe, affirming environments. With a history rooted in dignity, inclusion, and trust, The Night Ministry is committed to walking alongside those we serve with empathy and respect.
If you're passionate about creating meaningful change through relationship-building and practical support, we'd love to meet you.
What You'll Do
As the Case Manager Supervisor, you'll lead and support our CTA Outreach Case Managers while directly providing case management services through our Health Outreach Bus and street outreach programs. You'll play a vital role in mentoring staff, coordinating services, and ensuring that the individuals we serve receive consistent, high-quality care and referrals.
Your work will include:
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Supervising the CTA case management team, including hiring, training, coaching, scheduling, and conducting performance evaluations.
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Providing direct case management services and follow-up to clients encountered through the Health Outreach Bus and other outreach programs.
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Maintaining accurate and timely records in systems like Electronic Health Records (EHR) and Efforts to Outcomes (ETO), and ensuring case files are compliant with agency and funder standards.
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Building relationships with referral partners, including those in housing, mental health, addiction services, and spiritual care.
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Supporting on-the-street staff during onboarding and as needed during CTA coverage.
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Collaborating with agency leadership, attending staff meetings, and representing The Night Ministry at public-facing and inter-agency events.
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Driving the outreach van as needed and contributing to outreach efforts across the city.
What We're Looking For
We're seeking an experienced, detail-oriented leader with a passion for outreach, a trauma-informed mindset, and a strong ability to support both clients and team members.
Qualifications:
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Bachelor's degree in social services or a related field.
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2-5 years of experience in outreach, health services, or case management.
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Experience supervising or mentoring staff or interns.
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Ability to work in all weather conditions and outdoor settings for extended periods.
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Strong organizational, written, and verbal communication skills.
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Valid driver's license, clean driving record, and access to a vehicle.
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Commitment to harm reduction and competency working with LGBTQ , trauma-affected, and street-involved populations.
Bonus if you:
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Are bilingual in Spanish and English.
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Are familiar with local referral sources and community-based services.
Why Work With Us
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Be part of a mission-driven team making an immediate difference in people's lives.
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Thrive in a collaborative, inclusive environment that values your experience and perspective.
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Gain meaningful connections through your work while advocating for equity and access across Chicago.
Apply Today
Even if you don't meet every qualification, we encourage you to apply. We value diverse experiences-including lived experience-and are committed to building a team that reflects the communities we serve.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is regularly required to talk or listen.
Work Environment:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but may vary at the different locations required in this job.
The Night Ministry is an Equal Opportunities Employer.
Salary : $29 - $31
