CTA Outreach Case Manager

Join The Night Ministry as a CTA Outreach Case Manager (Part-Time)
Help in creating compassionate connections and expanding access to housing, health care, and human dignity for individuals facing housing instability and poverty.

About The Night Ministry

The Night Ministry is a Chicago-based nonprofit that provides human connection, housing, and health care to individuals struggling with housing stability or poverty. Our work is centered around two core service areas: Outreach & Healthcare and Youth Housing. Through our Outreach & Health programs, we meet people where they are, on CTA platforms, in encampments, at libraries, and across city neighborhoods; offering consistent, compassionate care and vital health services.

Our Youth Housing programs provide shelter and supportive services to young adults, helping them build stability and work toward their goals in safe, affirming environments. With a history rooted in dignity, inclusion, and trust, The Night Ministry is committed to walking alongside those we serve with empathy and respect.

If you're passionate about creating meaningful change through relationship-building and practical support, we'd love to meet you.

What You'll Do

As the CTA Outreach Case Manager, you'll support our Street Medicine and CTA outreach efforts by working directly with clients who are often unhoused or medically vulnerable. Your focus will be on building relationships and connecting individuals to housing, health, and supportive services through case management, resource navigation, and ongoing follow-up.

Your work will include:

• Providing case management to clients served by the CTA Outreach Program through on-site support and referrals.

• Developing and maintaining strong relationships with partner agencies in housing, healthcare, mental health, and addiction services.

• Accompanying Street Medicine staff to locations including CTA platforms, the Harold Washington Library, and The Night Ministry's Health Outreach Bus.

• Using motivational interviewing and harm reduction methods to engage with clients in a non-judgmental, trauma-informed way.

• Accurately tracking client engagement through systems like Electronic Health Records (EHR) and Efforts to Outcomes (ETO).

• Driving the Outreach Van as needed and maintaining a strong, supportive presence during street outreach efforts.

• Attending internal and external meetings, supporting public relations and fundraising efforts, and contributing to agency representation in the community.

What We're Looking For

We're looking for a committed, compassionate professional who brings strong interpersonal skills, deep cultural competence, and a belief in meeting people where they are.

Qualifications:

• Bachelor's degree in social services or related field or equivalent experience.

• At least 2 years of experience in outreach, health, or case management.

• Trauma-informed, LGBTQ competent, and street-culture aware.

• Strong organizational skills, clear professional boundaries, and the ability to work both independently and on a team.

• Valid driver's license and access to a car; willing to drive for outreach efforts.

• Comfortable working with diverse populations, including unhoused individuals, sex workers, LGBTQ communities, and youth.

Bonus if you:

• Are bilingual in Spanish and English.

• Are familiar with local referral sources and community-based services.

Why Work With Us

• Be part of a mission-driven team making an immediate difference in people's lives.

• Thrive in a collaborative, inclusive environment that values your experience and perspective.

• Gain meaningful connections through your work while advocating for equity and access across Chicago.

Apply Today

Even if you don't meet every qualification, we encourage you to apply. We value diverse experiences-including lived experience-and are committed to building a team that reflects the communities we serve.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is regularly required to talk or listen.

Work Environment:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but may vary at the different locations required in this job.

The Night Ministry is an Equal Opportunities Employer.

Salary : $26 - $27