What are the responsibilities and job description for the Resident Experience Specialist, Assisted Living Memory Care position at The Northbridge Companies Home Office?
Description
Position at The Northbridge Companies Home Office
Inspiring Success, Creating Community
Resident Experience Specialist Job Summary
This field-based position provides direct support to communities, ensuring Northbridge's resident engagement and memory care standards are consistently met. The Specialist will lead both new and ongoing initiatives, guiding communities to create and deliver personalized resident experiences that cater to individual interests while fostering an active, enriching lifestyle. As an advisor, the Specialist will collaborate closely with the Vice President of Resident Engagement and Memory Care Services and community leadership to identify opportunities for improvement and implement solutions that elevate the overall resident experience.
This position will require extensive travel throughout our New England communities.
Responsibilities :
- Onboard new Avita and Engagement Directors and team members, ensuring they are equipped with the necessary tools, training, and knowledge to meet Northbridge standards for quality assurance.
- Monitor monthly calendars to ensure compliance with Northbridge engagement standards.
- Support communities in creating timely and engaging digital signage, newsletters, and monthly event calendars.
- Collaborate on the development and rollout of new initiatives to enhance resident engagement and care.
- Regularly monitor associate documentation, including Special Care Residence Reviews, communication logbooks, hourly checks, and task sheets.
- Identify opportunities to promote community outreach and drive census growth.
- Perform all other duties as required and aligned with the qualifications of the position, as directed by the Executive Director and Vice President of Engagement and Memory Care Services.
Qualifications :
Benefits of Joining our Team :
We are committed to fostering your well-being and professional development by offering an array of benefits tailored to support your growth and satisfaction.
As the leaders of our community, our Director Team inspires and drives success for everyone, cultivating a wonderful environment to live and work.
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Criminal Background Screening is required.
Live Well, Love Life
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