Part time Room Attendant

Job Summary:

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Qualification Standards:

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Loves to SMILE!
• Shares the cultural belief that teamwork delivers results

Physical requirements:

• Medium work - Exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand, bend and walk during the entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with other employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with the Northport Hotel Standards, as required.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with the Northport Hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management under agreed work rules.
• Maintain a warm and friendly demeanor at all times.

Duties and Functions:

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• General cleaning of rooms and special projects.
• Thoroughly clean guestrooms according to standards in required time.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms.
• Restock housekeeping cleaning cart for next day's use.
• Replenish guest supplies, cleaning supplies - chemical bottles and paper supplies.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor or Director of Rooms.
• Report any maintenance repairs immediately to Housekeeping Supervisor and Engineering.
• Handle items for “Lost and Found” according to the standards. Ensure overall guest satisfaction.