What are the responsibilities and job description for the Experience Guide/Front Desk Receptionist position at The NOW Massage Boutique?
The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.
Why NOW
- Competitive compensation generous commissions (our Experience Guides make $23.50-$31 hourly after commission)
- Health benefits including vision & dental
- Paid time-off
- Career growth opportunities
- Aesthetically inspiring work environment
- Team member discounts
- A positive, empathetic, and supportive team and company
- An environment where diversity is celebrated
Job Summary:
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities:
- Provide top level service for guests and team members.
- Warmly greet and check-in guests.
- Actively drive enhancement, membership and gift card sales.
- Share passion for services, memberships, and retail offerings by educating guests.
- Accurately and effectively book, edit and cancel massage appointments.
- Open/close boutique each day according to standard operating procedures.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with leadership team to ensure best practices and foster innovation.
Requirements:
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Sales and service-related experience preferred.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills.
- Possess problem solving and troubleshooting skills.
- Must be a team player.
The NOW Massage Boutique is proud to be an equal-opportunity employer. We provide equal consideration for employment to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 20 – 32 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $24 - $31
