What are the responsibilities and job description for the Spa Front Desk (Experience Guide) position at The NOW?
The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. Each NOW boutique uses canvas draping to separate therapy spaces creating an airy feeling that adds to the soothing atmosphere. Natural wood surfaces and exposed beams are coupled with sheep skins, cactus galleries and crystal grids. All the elements are aligned to form the ultimate zen environment for optimum relaxation.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States.
Restore Your Body. Reset Your Soul.
Restore Your Body Reset Your Soul!
Kindness is Magic! Live in the NOW!
Authentic Always! Care for Those Who Care For Others!
If these are words you want to live by, read on!
Benefits include an amazing massage every month!
The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone : self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.
Daily Functions :
Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.
- Provide service excellence to all guest.
- Follow check-list provided by supervisor.
- Accurately book, change and cancel massage appointments.
- Greet all guest at check-in and provide fond farewell at check-out.
- Enhance guest experience by upselling each treatment.
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation / change policies, memberships, and parking information with any applicable challenges.
- Utilize computers with skill and proficiency and only for business purposes.
- Handle guests’ questions and concerns professionally and in a timely manner.
- Maintain a clean; safe, fully stocked, and well-organized work area.
- Maintain a positive attitude and contribute toward a healthy workplace.
- Regularly attend, participate in, and support training and staff meetings.
- Assist in all areas of operation as requested by management.
What Employees Value About The NOW :
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
