Program & Client Manager

We are seeking a Program & Client Manager to oversee client engagement, site supervision, and educational/ adventure programming while ensuring seamless execution of programs. This role is designed for an organized, adaptable leader with strong communication skills who thrives in a dynamic, hands-on environment.

Key Focus Areas:

Primary Focus: Client Management & Program Coordination

• Serve as the primary liaison for clients after the sales handoff, ensuring exceptional service from initial communication through program completion.
• Manage all program logistics, including scheduling, staffing, activity planning, and space utilization to align with client needs.
• Coordinate across departments (food service, facilities, facilitation staff) to ensure smooth program execution.
• Provide real-time support and problem-solving during program delivery, ensuring a high-quality participant experience.
• Oversee program documentation, contracts, and participant records while maintaining clear communication with clients.

Secondary Focus: Site Supervision & Hosting

• Act as the on-site lead for programs (rentals, retreats, outdoor education), ensuring smooth operations and responsiveness to client and participant needs.
• Manage day-to-day logistics for client groups while on-site, overseeing real-time coordination of facilities, food service, and staff assignments.
• Supervise and support program facilitators, ensuring safety, quality, and alignment with Nuhop’s experiential learning philosophy.
• Lead adventure-based and teambuilding activities, including challnge courses, low ropes, initiatives, and water-based programming.
• Lifeguard certification is preferred to support waterfront and water-based adventure activities.

Tertiary Focus: Sales, Marketing & Communications

• Assist in promoting Nuhop’s programs through social media, marketing campaigns, and direct client outreach.
• Support client retention efforts by fostering relationships and identifying new program opportunities.
• Work with leadership to develop promotional materials and improve program visibility.
• Contribute to digital communications and storytelling efforts to showcase the impact of Nuhop’s programming.

Qualifications & Experience:

• Challenge Course Experience required; Challenge Course Manager Certification preferred.
• Experience managing outdoor education programs, client relations, and program logistics.
• Strong facilitation skills in teambuilding, low ropes, and initiatives.
• Ability to effectively coordinate staffing, facilities, and client needs in real time.
• Experience with water-based activities; lifeguard certification preferred or willingness to obtain.
• Strong organizational and communication skills with the ability to problem-solve on the fly.
• Familiarity with marketing, social media, and client outreach strategies is a plus.

Preferred Certifications & Skills:

• ACCT Challenge Course Manager Certification (or willingness to obtain).
• Lifeguard Certification (or willingness to obtain).
• Wilderness First Aid or First Responder Certification (or willingness to obtain).
• Experience with CRM systems, google suite, scheduling tools, and program management platforms.

Compensation & Benefits:

• Competitive salary based on experience.
• On-site housing options available.
• Professional development and certification opportunities.
• A mission-driven, dynamic work environment focused on experiential learning.

How to Apply:

Interested candidates should submit a resume and cover letter detailing their relevant experience and passion for outdoor education to terri@nuhop.org Applications will be reviewed on a rolling basis.