What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at The O'Connor Group?
Job Description
TITLE : Sales Administrator I
REPORTS TO : Inside Sales Manager
Established in 1936, we have over 80 years of experience manufacturing, engineering and distributing industrial, compressed air and process cooling equipment for a variety of industries. General Air Products, Inc. offers you a diverse group of industrial machinery specifically tailored to your needs.
Our standard products include air cooled chillers, water cooled chillers, fluid pumping stations, heat exchangers, air compressors for fire protection, desiccant air dryers, refrigerated air dryers, filters, drains, safety valves, oil water separators and a host of ancillary equipment.
In addition to our standard product lines, General Air Products' specializes in custom and special product applications. Our expert engineers can work with you to find the best solution for your most complex industrial challenges.
It is not by chance that our motto Quality and Service Since 1936 are the words we live by.
Experience the satisfaction of working with General Air Products, Inc.
PURPOSE AND SUMMARY
Sales Administrators receive and process sale orders online, or via phone and email. Their duties include checking the accuracy of orders, providing pricing, producing tracking information as well as issuing invoices.
DUTIES & RESPONSIBILITIES and RESULTS - what does success look like?
Duties & Responsibilities
Results - what does success look like?
Receive and process sales orders
Accurately enter every order in Microsoft Dynamics and provide a confirmation and ship date for each customer.
Answer incoming calls
Answer every call as fast as possible to deliver each customer with exceptional service by providing an answer or directing them to a person that can.
Answer incoming emails
Provide customers with pricing, tracking, invoices and any technical data that is requested.
Manage Sales Orders through Microsoft dynamics
Provide invoicing and tracking for any customer inquiries.
Assist outside sales
Provide outside sales with contact information on any customer or distributor that could use more attention.
Suggest and help implement improvements to current Customer Service, Production, Inventory, and Shipping Best Practices and SOP's
Procedures are clear, concise, and constantly improving to ensure they are up-to-date and effective.
Effective Communication
Positive communication in and across departments to drive teamwork and success for the business
Customer Responsiveness
Being responsive to both internal and external customers
Drive continuous improvement throughout the company
Suggest and help implement improvements to current Customer Service, Production, Inventory, and Shipping Best Practices and SOP's
Assist with training room set up & scheduling
Maintain training room schedule and keep training room attendance. Make sure the training room sessions have all of the material they need.
Requirements
QUALIFICATIONS (previous education and work experience)
- High School diploma or GED
- An associate's or bachelor's degree in business administration or similar preferred
- 2 experience in sales administration, or in a similar role.
- Exceptional interpersonal and customer service skills
- Experience with Microsoft programs
- Proficiency with word processing and spreadsheet software.
- Creative with a never-ending stream of ideas and improvements for products and customer experiences
- Excellent written and verbal communication skills
- Process and metric oriented
- Experience or ability to quickly learn
KEY COMPETENCIES
Benefits
General Air Products is an Equal Employment / Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
