Admissions Internet Lead

Job Title: Admissions Internet Lead

Classification: Exempt

Salary: $55,000 - $65,000 DOE

Reports To: Admissions Manager

Position Type: Full-time

The Company You’ll Join

OCD Anxiety Centers is the nation’s largest provider of IOP services for individuals dealing with OCD, Anxiety, and Trauma. As the leading provider, our clinical outcomes are second to none. You will join a winning team that is committed to evidence-based treatment and long-term results. We are passionate about bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, stay current with scientific research, and regularly attend international training to keep us at our very best.

Our Investment in You

• A competitive base salary range of $55,000- $65,000 base/year DOE.

• 401k match

• Core benefits: medical/dental/vision, with the company contribution to medical benefits for employee

• Company-paid employee life insurance

• Company-paid Employee Assistance Program (EAP)

• Voluntary benefits

• Paid time off includes 15 days (120 hours) of “Paid Time Off,” 5 days (40 hours) of “Sick Time,” and 9 days (72 hours) “Company holiday” pay

• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

The Team You’ll Work With

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.

• We act with integrity and communicate honestly and openly

• We are passionate about meeting the company’s needs and delivering for our clients

• We are accountable for all our actions

• We work together as a team and are committed to excellence and innovation

• We respect each other and celebrate our diversity

We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt to a fast-moving working culture, and who are committed to providing excellent client service are encouraged to apply.

The Purpose of Your Role

The Admissions Specialist Lead is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested through clients admitting into our program and consistently achieving department KPI’s. As an Admissions Lead you will be responsible to maintain your own KPI’s of at least 20 admissions per month, in addition to helping members of your team to achieve their KPI’s. Your success is measured by these two KPIi’s (your personal admissions production and helping your team achieve their KPI’s) They assist prospective clients throughout the admissions process, possess expert knowledge of our services and maintain positive relationships with clients and other departments. The Admissions Specialist Lead is also responsible for leading a team of Admission Specialists by exemplifying our values, proactivity, positivity, results-driven and growth. In addition to their own admissions efforts, they will assist the admissions supervisor in training, mentoring, and coaching team members to achieve the following goals.

Success Indicators/KPIs

• 60% opportunity to admit conversion rate as a department

• 20 admissions per Admissions Specialist per month (including your own)

• 55% lead to opportunity conversion rate as a department

• 37% opportunity to admit internet lead source conversion rate for internet lead source

• 100% of inbound calls answered.

Competencies

• An excellent work ethic and results-driven

• Proactive approach to identify gaps in processes and find more efficient solutions

• Maintains positivity with clients and co-workers

• Growth mindset to increase admissions and effectiveness in department

• Seeks for opportunities to share best practices, successes, and skills with co-workers

• Assists others by being helpful and sharing the workload

• Ability to effectively motivate others to ‘master their crafts’.

• Convincingly communicate features and benefits of our services

• Take the lead in various admissions meetings as invited

• Be a proactive and positive contributor to the culture of the admissions team

Responsibilities

• Responsible for being on time and working in person in Orem and a minimum of 2 days per week from 11 am to 8 pm

• Responsible for consistently achieving 20 admissions or more and maintaining a 60% conversion rate.

• Responsible for assisting supervisor with scheduling and ensuring all shifts are covered.

• Responsible for meeting weekly with team members (4-5 hours) and helping them achieve a minimum of 20 admissions per month per AS.

• Responsible for accurate reports and data entry in Salesforce & Lighting Step

• Responsible for managing and updating SOP’s when necessary.

• Responsible for assisting in the hiring process and finding world-class talent

• Other duties as assigned by supervisor

The Skills and Expertise You Have

• Bachelor's degree in communication, behavioral administration, or other related field

• 2 years of call center experience or more

• Ability to achieve AS level 3 standards or higher

• Proficient knowledge of computers, including Microsoft Word, Excel, and other computer software

• Accurate and efficient electronic data entry

• Must be punctual and maintain excellent attendance

• Organized, detail-oriented, takes the initiative, and completes job responsibilities independently

• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills

• Thrives in a changing work environment, including inside, outside, and loud noise level

Preferred Qualifications for Internal Candidates

• Achieve 20 admissions or more

• Achieve 60% conversion rate opportunity to admit

• 2 years or more supervisory or training experience

• Available to work a minimum of 2 weekday shifts per week, 11 am to 8 pm

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.

Website

https://www.theocdandanxietytreatmentcenter.com/

Salary : $55,000 - $65,000