Croquet Professional

Ocean House Management

Full-Time Seasonal

Croquet Professional

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. The Ocean House featuring 49 luxury guest rooms, 18 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

The Seasonal Croquet Professional at Ocean House will maintain an engaging and visible presence with guests, serving as both a knowledgeable coach and welcoming ambassador. This role is centered on creating a memorable and enriching experience through instruction and play on the croquet lawn. The Instructor will offer guidance on the rules and techniques of the game while sharing the history and traditions of croquet as it relates to Ocean House and the sport’s classic charm.

In addition, this position supports the broader recreation program by fostering guest interaction, promoting scheduled events, and enhancing the spirit of leisure and hospitality that defines Ocean House. This role is ideal for someone who enjoys teaching, thrives in guest-facing settings, and takes pride in delivering gracious, personalized service.

Hourly Staff Schedule Requirements

All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday thru Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Reporting Relationship

Internal: Reports to the Director of Front Office & Chef Concierge

External: Has regular contact with the companies, consultants, guests, members, shareholders, and directors of the Ocean House.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.

Required Job Knowledge and Skills

• Provide daily instruction, demonstrations, and informal play for guests of all ages and skill levels
• Maintain a visible and welcoming presence on the croquet lawn, ensuring an inviting and well-kept playing environment
• Educate guests on the history, rules, etiquette, and techniques of croquet in an engaging and accessible manner
• Promote and facilitate scheduled croquet events, matches, and tournaments
• Coordinate with the Ocean House Activities and Guest Relations teams to support the broader seasonal recreation program
• Ensure all equipment is properly maintained, stored, and inventoried
• Foster a gracious, service-oriented atmosphere consistent with Ocean House standards of luxury hospitality
• Remain knowledgeable about the property, upcoming events, and local attractions to serve as an informal ambassador for the guest experience
• Monitor safety and promote good sportsmanship at all times
• Fluency in English both verbally and in writing
• Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
• Uphold the Company standards, policies, and procedures
• Prioritize and organize tasks and work area
• Ability to remain calm and resolve problems using good judgement as interpreted by the management
• Follow directions
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest/employee information and pertinent company data

Qualifications

• Demonstrated proficiency in the game of croquet—either American six-wicket or golf croquet
• Ability to clearly explain game rules, techniques, and etiquette to beginners and seasoned players alike
• Comfortable leading groups, facilitating social interaction, and adapting instruction to various skill levels
• Enthusiastic, approachable, and professional demeanor with strong guest service orientation
• Ability to work outdoors and on your feet for extended periods

Physical Requirements:

See below Physical conditions description

Experience:

• Affiliation with the United States Croquet Association (USCA) or other recognized croquet organizations
• Participation in amateur or club-level tournaments or leagues
• Completion of USCA Croquet Instructor certification (or similar) is preferred.
• Prior experience as a croquet instructor, recreational sports coach, or in a guest-facing hospitality or resort activities role
• Experience hosting or organizing sports or leisure activities at luxury properties, private clubs, or resorts
• Familiarity with customer service best practices, especially within high-end service environments

Education:

• High school diploma or equivalent required

• Additional coursework or a degree in hospitality, recreation, physical education, or a related field is preferred