What are the responsibilities and job description for the Business Systems Analyst position at The Office of Abbey Ajayi, Broward County Tax...?
Reports To: Manager of Information Systems
Purpose and Scope: The Business Systems Analyst will provide a high level of technical support to the Tax Collector’s Office, maintaining, troubleshooting, and resolving issues as necessary.
Essential Functions:
- Use of cognizant communications to translate customer requests into technical design documents
- Support both wired (Ethernet) and wireless communication
- Allow multiple users to share files, applications, and databases.
- Enable printer, scanner, and storage sharing across the network
- Assign IP address dynamically using DHCP
- Control user access via Active Directory (AD) or other directory services
- Monitor and manage connected devices to ensure compliance
- Maintain competency and enhance professional growth and development through networking, trade publications, continuing education, and conferences
- Make recommendations to management on new Network hardware, software, or related tools
- Pro-actively analyses, troubleshoots and resolves network issues
- Handle day-to-day network related tickets
- Document problems and resolution
- Work closely with Senior IT staff and ETS Management
Qualifications and Experience:
- Two (2) year degree from accredited trade, technical or vocational school, college, university with major coursework in computer science or closely related filed
- CompTia A
- CompTia Network
- Microsoft 365 Certified Expert
- Cisco Certified Support Technician (CCST)
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