Process Analyst

Reports To: Director of Project Management

Purpose and Scope: This classification participates in, and leads, process improvement projects throughout the organization.

Essential Functions:

• Leads and serves as a member on project teams using the Six Sigma Process Improvement methodology.
• Conducts workflow process reviews and process mapping to identify improvement opportunities;
• Assists with the design and implementation of new processes in partnership with process owners.
• Conducts regular reviews of procedures with content owners to ensure written procedures are up to date.
• Gathers and reviews relevant data to support necessary process improvement projects and conducts post-implementation reviews of relevant data to measure outcomes of process improvement projects.
• Communicates process modifications to process owners and to stakeholder departments including IT, Training, Finance and Budget, and Communications and New Media Group to ensure coordination of resources and successful implementation.
• Helps test and pilot any proposed workflow changes, working cross-functionally with internal stakeholders.
• Serves as a subject matter expert on the TCO Tax System
• May assist with escalated client concerns and/or complex transactions related to delinquent real estate taxes, corrections or Value Adjustment Board inquiries.
• Other duties as assigned.

Qualifications and Experience:

• Bachelor’s degree in business administration, public administration, information technology or related field and three years of experience in process improvement, system design or related experience. Must possess and maintain a valid Florida driver’s license.

Critical Competencies for Success:

Data Analysis:

• Ability to gather, review and analyze data.
• Ability to interpret data to support timely, reasoned decisions.
• Must be proficient in creating Excel spreadsheets to capture and analyze data in order to make reasonable inferences in support of efficient operations.

Agility:

• Ability to be adaptable to procedural changes and statutory interpretations.
• Thrives in a fast-paced service culture and is tenacious about achieving operational excellence.

Interpersonal Skills:

• Strong commitment to client service (internal and external)
• Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding.
• Demonstrates a sense of urgency and commitment to achieve goals.

Learning:

• Proactively continues growth by seeking opportunities to learn new things.
• Uses a “lessons learned” approach in evaluating activities.
• Puts new concepts and information to use quickly.

Teamwork:

• Works cooperatively with others
• Listens and is open to team members’ ideas.
• Offers constructive feedback.
• Provides assistance when asked.

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