Fitness Manager

MAIN FUNCTION:

The Fitness and Wellness Manager (FWM) is a leadership position and that fulfills a critical role in the overall success of a company that is uniquely positioned and passionately committed to improving the health and wellbeing of the members and communities we serve.

The duties of the FWM will include the development, management, and overall leadership of the Fitness and Wellness Department Team. Has a concentrated knowledge of, and is the center’s expert for, specific health and wellness related matters including, but not limited to: clinically-integrated/preventative transition programming, general nutrition principles related to weight loss, and corporate/worksite wellness initiatives. Experienced in developing, managing and administering a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing. This is inclusive of delivering safe and effective exercise prescriptions protocols, employing basic lifestyle and behavior management principles and applying the department’s assessment and health risk stratification policy. The FWM will also be responsible for the development and administration of all physician referred, medically-based programming as well as all corporate health/worksite wellness programming.

DEPARTMENT: Fitness and Wellness

REPORTS TO: Executive Director/General Manager

DIRECT REPORTS: Fitness Services Coord., Exercise is Medicine Coord., Wellness Specialists (RD, RN, etc), Fitness Service Associate, Fitness Floor Attendant

POSITION EXPECTATIONS:

Applied (Programming)

• Displays proficiency and functions as the center’s expert in particular health and wellness related subject matter
• Competent in developing, managing and administering a comprehensive and individualized approach to whole-person health and the associated service offering designed to achieve an optimal state of wellbeing
• Competent in developing, managing and administering a comprehensive pre-activity screening process, including executing the center’s health risk stratification policy, on a daily basis.
• Competent in managing corporate health/worksite wellness related programming including Health Risk Appraisals, biometric screenings, employee engagement programming, and general program strategic planning.
• Demonstrates ability to create, train staff, execute, and modify an effective and appropriate exercise prescription (and/or basic behavioral, lifestyle management plan as needed) based on the pre-activity screening findings for general and special populations.
• Proficient with conducting educational presentations and seminars on various health and wellness related topics including the multiple Dimensions of Wellbeing.
• Committed to providing the best services possible by assuring self and staff maintain current certifications, attending continuing education seminars, and reviewing industry literature.

Administrative (Operations)

• Practice fiscal responsibility by contributing in the development of and the adherence to the Center’s Operational Budget
• Contributes to the development, implementation and execution of the Annual Strategic Plan.
• Formulates facility statistical (KPI) and financial reports that are reliable and accurate. Provides monthly reporting to the Executive Director as requested specific to programming, ancillary service lines, assessments. Additional reporting as requested.
• Demonstrates competency in managing and administering client scheduling, client contacts, member tracking software, payroll/scheduling system and managing the My Wellness Cloud Portal (or similar).
• Demonstrates ability to maintain industry knowledge regarding newly developed worksite wellness best practices and laws
• Develops and manages all the physician referred, clinically-integrated programming
• Implement center’s quality assurance practices for all department services to ensure program delivery, as well as the environment, is safe and effective.
• Able to effectively document client assessments, progress, and achievement and professionally communicate such to the referring physician.

Management (Customer Relations/Team Performance)

• Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
• Address all member and staff concerns regarding fitness services and provide prompt and member- friendly follow up.
• Oversee Fitness Services Staff during daily operations; in particular, the staff’s performance as it relates to schedule management and general knowledge/effectiveness. Also, ensures a consistent visible floor presence and continual active member engagement.
• Holds regular weekly meetings with Fitness Coordinator and other key staff members.
• Oversee Worksite Wellness Coordinators daily management of corporate accounts, including company relationships, client satisfaction levels, proper and timely communication methods and overall execution on deliverable quality assurance and timeline compliance.
• Responsible for the recruiting, hiring, onboarding, training, and performance of all Fitness and Wellness Department staff members.
• Provides general supervision for clients participating at the facility. Is committed to providing a safe, clean and organized environment and delivers customer service excellence.
• Effectively conduct department staff meetings on a bi-monthly basis at a minimum.
• Participate in Manager on Duty shifts as assigned.
• Provide input and/or conduct employee feedback sessions; including annual performance reviews of direct reports and sit-in on all fitness staff reviews.
• Oversee the Fitness Coordinator’s involvement in general operational logistics and department policy and procedure adherence.
• Proficient with all current facility policies and procedures and ensures all operations and practices of the department satisfy those policies and procedures.
• Assist with daily center operations and provide leadership for the center in the absence of the Executive Director/General Manager.

General

• Consistently meets and/or exceeds the Center/Department performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
• Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, then implementing a plan
• Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
• Accepts constructive criticism/direction and effectively changes own performance.
• Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.

Implementation Date: 3/2014

Approved By: Jim Ellis, Executive VP, Integrated Wellness Partners

Revision Dates (Corporate): 8/2017, 1/2020

Revision Dates (Center):

Disclaimer:

The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties within reason and as required.

EDUCATIONAL REQUIREMENTS:

• Bachelor's Degree in Exercise Science or related field (exercise physiology, athletic training, public health)

HIRING REQUIREMENTS:

• Minimum of four years of strong, progressive experience in exercise prescription and health/wellness coaching for healthy and special populations
• Minimum of two years of management experience, including customer service, in fitness and wellness
• Experience in corporate health/worksite wellness programming
• Certifications such as, but not limited to: NATA- AT; ACSM- EP, NASM- CES, CHES, CWWPM, BLS/AED
• No written disciplinary action within the last 12 months
• Pass Background Check
• Eligible to work in the United States

PREFERRED SKILLS AND ATTRIBUTES:

• Excellent decision-making, problem solving, strategic planning, and data analysis skills
• Excellent time management and organizational skills
• Excellent interpersonal skills needed for exemplary customer service; outgoing, friendly, and compassionate
• Excellent leadership qualities with a history of success in building and managing a team in a performance-driven environment.
• Technologically savvy with the ability to function well within business management software systems, customer portals and member apps.
• Master's Degree in pertinent field of study