What are the responsibilities and job description for the IT Service Support Technician 2 position at The Ohio State University Wexner Medical Center?
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Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
IT Service Support Technician 2
Department
Health System Shared Services | Desk Top Support
Job Description
Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician works in a high-volume environment and provides immediate assistance and problem resolution, whenever possible, for service inquiries by phone. They troubleshoot and analyze all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages. Help Desk Technicians must have a broad understanding of enterprise IT systems, a deep understanding of personal computers and applications, and excellent customer service skills.
Minimum Qualifications
One year of IT help desk, operations, or call-center experience, or an equivalent combination of education and experience; Must possess excellent phone based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service role via the telephone is preferred; Industry certifications are a plus.
Additional Information
Our Comprehensive Employee Benefits Include:
Ackerman Rd, 670 (2433)
Position Type
Regular
Scheduled Hours
40
Shift
Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
IT Service Support Technician 2
Department
Health System Shared Services | Desk Top Support
Job Description
Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician works in a high-volume environment and provides immediate assistance and problem resolution, whenever possible, for service inquiries by phone. They troubleshoot and analyze all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages. Help Desk Technicians must have a broad understanding of enterprise IT systems, a deep understanding of personal computers and applications, and excellent customer service skills.
Minimum Qualifications
One year of IT help desk, operations, or call-center experience, or an equivalent combination of education and experience; Must possess excellent phone based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service role via the telephone is preferred; Industry certifications are a plus.
Additional Information
Our Comprehensive Employee Benefits Include:
- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
- And much more!
Ackerman Rd, 670 (2433)
Position Type
Regular
Scheduled Hours
40
Shift
Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
