Lab Customer Services Supv

Scope of Position

The outpatient service centers, which includes the Outpatient phlebotomy sites located at Ross, Doan, McCampbell, Martha Morehouse, Stoneridge Internal Medicine, Carepoint Lewis Center, Carepoint Gahanna and Central Processing Area encompass specimen collection and specimen processing within the Department of Clinical Laboratories. The Central Processing Area is staffed 24 hours per day, Sunday through Saturday. The patient service center locations are staffed between the hours of 7:00 am to 5:30pm, Monday through Friday, in order to accommodate each patient service center's specific hours of operation.

Position Summary
The Laboratory Customer Services Supervisor oversees the daily operations of the laboratory while performing specimen collection (if applicable), Point of Care testing (if applicable), and/or specimen processing under the direction of the Laboratory Customer Services Manager. The Supervisor demonstrates specialized technical expertise necessary to these areas, adjusts staffing schedules and assigns tasks of subordinates to accommodate work load fluctuations, personnel shortages, etc. The Supervisor is directly responsible for the technical quality of all work and for remedial training/communication of staff who perform tasks in these areas. Administrative duties include technical policy and procedure writing and implementation, training of new staff and/or students, documentation of employee competencies, record keeping, Quality Control and Quality Assurance monitoring activities and monthly review thereof, equipment maintenance/documentation review, temperature log review, and maintaining JCAHO, CAP and other regulatory standards. The Lab Customer Services Supervisor is responsible for ordering lab supplies and/or for the oversight of this task if delegated, providing work schedules for all staff, and writing of personnel evaluations for selected individuals. Works rotating weekends and holidays per manager-approved weekend/holiday schedule and/or as operational necessity dictates due to staffing issues were applicable.

Minimum Qualifications

Associate’s degree in medical laboratory technology or Biological Science. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Desired Qualifications:

Good working knowledge of the principles, operations, and maintenance of lab equipment is required. Strong leadership skills, prior experience in completion of written employee evaluations. Ability to solve both internal and external customer service issues. Supervisory experience preferred. Good working knowledge of large multi-aspect processing area is preferred.