What are the responsibilities and job description for the Laboratory Outreach Manager position at The Ohio State University Wexner Medical Center?
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Laboratory Outreach Manager
Department
University Hospital | Lab Compliance and Point of Care Testing
Scope of Position
Under the direction of the Laboratory Compliance Director and Associate Director of Laboratory Services, the Laboratory Outreach Manager supports the identification and development of operational efficiencies, annual strategic goals and objectives, financial and capital budget, and future planning of The Ohio State University Reference Laboratory. The position will collaborate with the Directors, Associate Directors, CP and AP Laboratory Managers, Outreach Relations department, and external clients, among other stakeholders. This position will partner with AP and CP Laboratory Leaders and Operations leadership, as well as Information Technology/LIS, teams to plan, develop, implement, and oversee initiatives and projects designed to evaluate and improve quality, customer service, and resource utilization within The Ohio State University Reference Laboratory. The Laboratory Outreach Manager will maintain the needs of current accounts, ensure client satisfaction, and update and implement all new client communications and education efforts, including regulatory and billing requirements.
Position Summary
The Laboratory Outreach Manager participates in the development of operational strategy and is responsible for the daily operations and management of all outreach functions. This position supervises and coordinates multiple activities including: customer service, courier services, sales and marketing, technical support, billing, and oversight of outreach specimen processing. The Laboratory Outreach Manager will collaborate with the Director and Associate Director and manage direct reports who will oversee the daily coordination of customer service and billing of outreach clients. They will lead and manage the team and partner with key stakeholders to efficiently maintain the needs of current accounts and ensures client satisfaction of.
Organizational Expectations
Adheres to all the Medical Center and the Department policies and procedures. Demonstrates Medical Center mission, vision and values through positive and effective interactions with staff, patients, and coworkers. Maintains professional conduct and promotes a positive team attitude by adhering to organizational expectations. Promotes teamwork through mutual respect for co-workers, developing positive interpersonal relationships and lending assistance as needed.
Minimum Qualifications
For Hire: Bachelor’s degree in Health Administration, Business or other related field or equivalent combination of education and experience, Master’s Degree preferred. At least three years of progressive healthcare experience required.
Strong communication, interpersonal, organizational and facilitation skills. Demonstrated ability to initiate and complete projects. Ability to learn new systems software. Independent and self-motivated.
Preferred Lean Six Sigma Green/Black Belt Certification.
On-going: Attends professional continuing education to remain up to date on best practices and technological
innovations in the clinical disciplines.
Additional Information
Location:
Ackerman Rd, 660 (0242)
Position Type
Regular
Scheduled Hours
40
Shift
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
Current Employees And Students
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome To The Ohio State University's Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Laboratory Outreach Manager
Department
University Hospital | Lab Compliance and Point of Care Testing
Scope of Position
Under the direction of the Laboratory Compliance Director and Associate Director of Laboratory Services, the Laboratory Outreach Manager supports the identification and development of operational efficiencies, annual strategic goals and objectives, financial and capital budget, and future planning of The Ohio State University Reference Laboratory. The position will collaborate with the Directors, Associate Directors, CP and AP Laboratory Managers, Outreach Relations department, and external clients, among other stakeholders. This position will partner with AP and CP Laboratory Leaders and Operations leadership, as well as Information Technology/LIS, teams to plan, develop, implement, and oversee initiatives and projects designed to evaluate and improve quality, customer service, and resource utilization within The Ohio State University Reference Laboratory. The Laboratory Outreach Manager will maintain the needs of current accounts, ensure client satisfaction, and update and implement all new client communications and education efforts, including regulatory and billing requirements.
Position Summary
The Laboratory Outreach Manager participates in the development of operational strategy and is responsible for the daily operations and management of all outreach functions. This position supervises and coordinates multiple activities including: customer service, courier services, sales and marketing, technical support, billing, and oversight of outreach specimen processing. The Laboratory Outreach Manager will collaborate with the Director and Associate Director and manage direct reports who will oversee the daily coordination of customer service and billing of outreach clients. They will lead and manage the team and partner with key stakeholders to efficiently maintain the needs of current accounts and ensures client satisfaction of.
Organizational Expectations
Adheres to all the Medical Center and the Department policies and procedures. Demonstrates Medical Center mission, vision and values through positive and effective interactions with staff, patients, and coworkers. Maintains professional conduct and promotes a positive team attitude by adhering to organizational expectations. Promotes teamwork through mutual respect for co-workers, developing positive interpersonal relationships and lending assistance as needed.
Minimum Qualifications
For Hire: Bachelor’s degree in Health Administration, Business or other related field or equivalent combination of education and experience, Master’s Degree preferred. At least three years of progressive healthcare experience required.
Strong communication, interpersonal, organizational and facilitation skills. Demonstrated ability to initiate and complete projects. Ability to learn new systems software. Independent and self-motivated.
Preferred Lean Six Sigma Green/Black Belt Certification.
On-going: Attends professional continuing education to remain up to date on best practices and technological
innovations in the clinical disciplines.
Additional Information
Location:
Ackerman Rd, 660 (0242)
Position Type
Regular
Scheduled Hours
40
Shift
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
