Veterinary Assistant - Experienced

About the Job: In this role, your time will be split with two days spent as a Client Care Specialist and three days spent as a Veterinary Assistant. You will be a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Our coordinators provide the first impression of the hospital to clients and patients. This role also supports the team in executing company goals, strategies and culture.

In this role, you will be responsible for:

• Greeting clients and provide exceptional customer service
• Answer client calls on a multiple phone lines in a timely and compassionate manner
• Utilize effective listening skills, with the ability to collect useful information from owners and transmit detailed information from doctors
• Taking detailed patient histories
• TPR/Weight checks on dogs and cats
• Blood draws (we pull from the jugular, so please be comfortable with this, or willing to learn)
• Holding for the doctors and technicians (for bloodwork, exams, and IV catheter placement)
• Performing radiographs
• Dispensing medications, explaining medications, entering charges, and patient follow up
• Anesthesia recovery
• Schedule appointments in a logical and effective manner
• Communicate routinely with veterinarians and technicians, keeping them informed of client requests, appointment information, and any other pertinent information
• Educate and advise clients regarding services and practices
• Assisting clients with general information, appointments and invoicing
• Admit and discharge pets from appointments and services and schedule follow-ups as needed
• Accurately update and maintain client/pet medical records

Skills and Abilities:

• Minimum of 1 year of reception experience in the veterinary field
• Minimum of 2 years of veterinary assistant experience (specialty experience preferred)
• Ability to multi-task and prioritize work
• Fundamental knowledge of windows-based computer programs.
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Need to have the ability to remain professional and inviting even under stressful and emotional situations.

Benefits and Perks:

• Complimentary Short-Term Disability
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• United Health Care UMR Insurance Plans with 3 tiered options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for by employee)
• Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
• Team Member Discounts for Pet Care
• Paid time off - inclusive of sick, personal, and vacation
• LGBTQIA support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand

Our Organization: At The Oncology Service, we believe that the diagnosis of cancer in a pet is not the end but rather, the beginning of an opportunity to identify solutions that can improve that pet’s quality of life while maximizing the time they have with their families. Whether the diagnosis carries a potentially curative prognosis or a much more guarded one, we are here to help. As a team of more than 10 veterinarians exclusively dedicated to the practice of oncology, we can provide an unparalleled wealth of knowledge, experience, and collaboration.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.